Lead Voice Network Architect, Washington DC Area
hace 6 días
Bella Information Systems, LLC is seeking a highly skilled Lead Voice Network Architect to join our team in the Washington DC Area. As a key member of our engineering team, you will be responsible for designing and implementing call routing solutions, managing voice networks and systems, and recommending improvements and strategies for voice network and systems.
Key Responsibilities:
- Provide support to internal teams and clients on voice network and applications.
- Design and implement call routing solutions with clients and internal teams.
- Manage and maintain voice networks and systems.
- Recommend solutions, improvements, strategy, and architecture for voice network and systems.
- Ensure incident tickets are attended to in a timely manner.
- Responsible for day-to-day adds, moves, changes, and user troubleshooting.
- Resolve issues with Avaya systems on site.
- Implement and troubleshoot enterprise Voice-related solutions/incidents/system outages.
- Support voice engineering initiatives for all project-related and ongoing operations support for voice communications services.
- Respond to escalated incidents and service requests from Delivery/Operations Teams.
- Coordinate planned maintenance activities and ongoing project-related support activities.
- Promptly respond to all critical/high incidents or service requests and resolve within service level targets.
- Maintain enterprise awareness of system maintenance and outages, as well as world events that could impact IT operations.
- Recommend and integrate new Telecommunication Voice, Video, and Unified Communications technologies.
- Monitor, review, recommend, test, and implement new software revision/feature sets/patch evaluation and periodic system refresh.
- Meet with customers to discuss special tasks (i.e., large moves) and provide solutions when needed.
About You:
- A minimum of 5 years of experience with call center technology, voice systems, and voice networks, with an emphasis on VoIP systems (both H.323 and SIP).
- Avaya certifications preferred: ACA, ACIS, ACSS, ACS, ACE, or ACSA.
- Experience with Avaya Communication Manager (versions 7/8 preferred) and Adjunct Administration, Maintenance, and Installation.
- Experience with VoIP, inbound and outbound voice networks, network protocols, and circuit provisioning.
- Proven ability to successfully manage multiple projects and work across all levels in the organization.
- Demonstrated ability to collaborate with project teams and managers as a service provider.
- Proven ability to plan, investigate, design, and implement voice networks.
- Ability to effectively interact with customers to discuss needs and provide solutions.
What We Offer:
We offer a competitive salary range of $120,000 - $180,000 per year, depending on experience, as well as benefits such as health insurance, retirement plan, and paid time off.
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