HR Services Specialist Bilingual

hace 3 semanas

Bogotá, Bogotá D.E., Colombia B. Braun Melsungen AG A tiempo completo

You're an important part of our future. Hopefully, we're also a part of your future At B. Braun, we protect and improve the health of people worldwide. You support this vision, bringing expertise and sharing innovation, efficiency and sustainability as values. That's why we would like to keep developing our company with you. Keeping your future in mind, we're making a joint contribution to health care worldwide, with trust, transparency and appreciation. That's Sharing Expertise.

Job Posting Location: CO-Bogota (WeWork99)

Key Responsibilities
  • Acts as initial entry for all employees, administers incoming queries, provides HR information and performs transactional tasks
  • Solves queries which require specific HR knowledge and higher degree of policy interpretation
  • Focuses on compliant administrational / transactional tasks and processes in Workforce Admin HR functional area
Operational Excellence
  • First point of contact for managers and employees for all HR transaction-related queries, promoting efficient and effective delivery of specific processes (e.g., contract administration, data administration) by solving complex inquiries that require specific HR knowledge and/or higher degree of policy interpretation.
  • Handles telephone calls and e-mail queries into the HR SSC - acts as first filter.
  • Takes ownership of the resolution of callers' issues, giving guidance & solving problems as the first point of contact whenever possible, referring issues to the HR Back-Office (Specialists) when unable to resolve them personally.
  • Ensures that all queries are logged using the enquiry management tool.
  • Updates the HR database with employee details/amendments.
  • Handles general inquiries, supported by answers to predefined questions.
  • Provides administrative support.
  • Provides process expertise and identifies improvement potential in order to increase efficiency and customer satisfaction.
  • Supports training of new agents.
  • Provides timely, accurate and value-adding answers to complex HR-related local or global queries from employees and business managers.
  • Ensures contact with Strategic / Regional Experts to develop and maintain a detailed knowledge of the designated processes and policies for the countries/business stream/globally covered.
  • Responsible for handling the WFA processes including but not limited to: maintaining employee data and files according to country regulations, and preparation/creation of documents and templates.
  • Manages data-related processes and reviews documentation regarding transfers, offboarding, change requests, job/work changes, leave of absence, end of assignments, terminations.
  • Performs ad hoc reporting as needed.
  • Delivers country-specific/business stream/global specific training to front office.
  • Shares information with relevant colleagues (e.g., Front Office, Teamlead).
  • Interprets policy and solves problems.
Projects / Initiatives / Programs
  • Communicates policies, directives and processes. Supports HR projects within the SSC, for example, identifying past trends in the SSC in order to recommend improvements/supports in continuous improvement.
  • Acts according to global process standards.
  • Proactively involved in cross-departmental teams and projects.
Education

Bachelor's degree required.

Experience & Further Qualifications
  • Fluent English (B2 level) and Organizational Language Required.
  • 1 or 2 years of HR Front office / Customer service experience required (SSC experience desirable).
  • 2-4 years of HR experience required, preferably in Workforce Admin area of expertise (SSC experience desirable).
Competencies
  • Quality oriented
  • Ability to work under pressure and tough deadlines
  • Detailed and extensive knowledge of HR Policies
  • Analytical skills and problem-solving capability
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