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Operations Zone Manager

hace 1 mes

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At Kiwibot , we are revolutionizing last-mile delivery by building the world's largest robotic delivery network. We believe that the future will be powered by clean and effective technological solutions, and we are committed to providing low or no-cost delivery services to everyone. We are a dynamic, fast-paced organization that values collaboration, creativity, and innovation. We are excited to welcome the next generation of tech talent to our team.

Location: Bogotá - Colombia (Hybrid).

Career Path: Operations Zone Manager → Senior Operations Zone Manager → Regional Operations Manager → Global Operations Manager

As an Operations Zone Manager, a typical day might include the following:

  1. Strategic leadership:
    1. Develop and execute strategic plans for operations, maintenance, and growth for each campus aligning with organizational goals and objectives.
    2. Drive continuous improvement initiatives to enhance operational efficiency and effectiveness across all sites.
    3. Collaborate with senior management to set and achieve key performance indicators (KPIs) for each campus.
    4. Create SOPs for process improvement when appropriate.
    5. Gather information and feedback on the technology deployed within the campus.
  2. Financial Management:
    1. Manage the budget of each campus, optimizing resource allocation and cost control measures.
    2. Monitor financial performance metrics and implement corrective actions as needed to ensure budgetary targets are met.
  3. Expansion and Site Management:
    1. Oversee the process of opening new sites, including setting up offices, accommodations, transportation logistics, and onboarding of facilities and services.
    2. Coordinate with relevant stakeholders to ensure seamless integration and operational readiness of new sites.
    3. Implement the new tech developments within assigned campuses.
  4. Personnel Development:
    1. Lead a junior team for maximizing productivity and efficiency for each person.
    2. Conduct weekly meetings with Operations Coordinators to provide guidance, support, and performance feedback.
    3. Mentor and guide university interns, including regular 1:1 sessions, liaison with tutors, and performance documentation.
  5. Compliance and Relationship Management:
    1. Responsible for managing key communications with stakeholders regarding operations, growth, and engagement.
    2. Ensure adherence to the company's Conduct Code and Rules of Coexistence at all campuses, fostering a culture of ethics and compliance.
    3. Manage relationships with stakeholders' staff, including reporting, activity alignment, and resolution of operational issues.
    4. Achieve positive NPS and CSAT for assigned sites.
  6. Performance Reporting:
    1. Track and report on key objectives and results (OKRs) for each campus, providing insights and recommendations for improvement.
    2. Execute monthly business reviews with top clients to ensure alignment and target achievement.
    3. Achieve overall performance of the campus according to the Operating Plan.
    4. Create data-driven action plans for the clients when needed.

This job might be the right one for you if:

  • Experience managing teams.
  • Experience in a logistics or operations management environment, preferably in startups.
  • Strong analytical skills for solving complex problems.
  • Knowledge of US culture.
  • Strong decision-making skills.
  • Have a data-driven approach and people analytics experience.
  • You're result-driven with an obsession with details.
  • Excellent communication skills written and spoken in both Spanish and English. Experience working closely and communicating effectively with a diverse set of stakeholders in an ever-changing, rapid-growth environment.

You might also have:

  • Experience in multi-site operations management.
  • A bachelor's degree in Industrial Engineering, Administration, or Human Resources.
  • Familiarity with relevant software and tools for budget management and performance tracking.
  • Experience in international business or cross-cultural management.
  • Certification in project management or operations management.
  • Familiarity with the food service industry or hospitality management.
  • Experience with remote team management or distributed workforce.
  • Familiarity with compliance standards and regulations in various jurisdictions.
  • Strong networking skills and ability to foster relationships with key industry partners.

Kiwibot's Culture & Values:

At Kiwibot, we believe in creating a dynamic and inclusive work environment that fosters diversity, collaboration, and innovation, while embodying our core values of Being Agile, Acting Resourceful, Thinking Disruptive, Creating Happiness, and Loving through service. We approach challenges with resourcefulness, always considering what is important and urgent, and quickly making decisions to address new situations. We use our creativity and ingenuity to disrupt the status quo and make the ordinary extraordinary, fostering a dynamic and joyful work environment that encourages engagement and creativity. Our actions are guided by our commitment to serving everyone with care, kindness, and fairness, constantly seeking to improve the ways in which we operate.

What we offer you:

  • Opportunity to join a fast-growing startup and help shape and establish the company's industry leadership in robotic last-mile delivery.
  • Competitive compensation package.
  • Being part of one of the top Tech Start-Ups in Latin America that is operating in the US market.
  • Learn the best practices and methods that are useful in the startup world.
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