CO Operations Manager
hace 4 días
Customer Relations Manager: Supervise daily operations and staff to achieve maximum efficiency of the intake department during new client onboarding. Ensure that all steps in the new client onboarding process are completed in a timely manner. Ensure compliance is maintained during new client onboarding according to industry guidelines.
An excellent Customer Relations Manager must be an organized, reliable, and results-driven professional. They must have a practical mind to solve problems on the spot, partnered with an ability to see the "big picture" and make improvements. As a customer relations manager, you must also have excellent customer service and communication skills.
ESSENTIAL DUTIES AND RESPONSIBILITIES- Develop objectives for the day-to-day activities during client onboarding.
- Supervise and ensure optimal performance of the intake department.
- Conduct effective resource planning to maximize the productivity of resources (people, technology, etc.).
- Collect and analyze operational statistics.
- Hire, coach, and provide training to personnel to maintain high operational standards.
- Evaluate performance with key metrics using KPI systems.
- Prepare reports for different departments or upper management.
- Proven experience as a BPO, Call Center, Operations, or Customer Success Manager.
- Experience in customer service is required.
- Experience supporting/handling USA clients is required.
- Experience in the healthcare industry preferred.
- Knowledge of performance evaluation and KPI systems.
- Solid understanding of reporting procedures.
- Proficient in MS Word and Excel.
- Outstanding communication and interpersonal skills.
- Excellent organizational and leadership skills with a problem-solving ability.
- Positive and patient.
- High school diploma or equivalent; higher degree in a relevant discipline will be preferred.
Mid-Senior level
Employment typeFull-time
Job functionManagement and Manufacturing
IndustriesIndividual and Family Services
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