On-Site Support Specialist

hace 2 semanas

Bogotá, Bogotá D.E., Colombia Accommodations Plus International A tiempo completo
Essential Functions
  • The operations analysts act to meet and not impact or minimize the impact on the customer as to changes or extra demands;
  • They are responsible for the operation as a whole, from the monitoring of the systems as well as phone calls, e-mails and messages from various sources and means that we receive and any other necessary tools, always with focus and agility; must report to the leader any item that may affect the operation;
  • Always analyze the best way to solve various problems related or not to the operation itself;
  • Communication has to be clear and constant, aiming at the good of the internal and external information;
  • They have a scale of daily activities, so that they can be directed in which activity they must prioritize;
  • They are in charge of maintaining fluidity and continuous information for the next work shift;
  • Any other task requested by the hierarchical superior, as long as they are not excessively rigorous or any other task requested by the supervisor, as long as they do not contain excessive rigor or are beyond their strengths.
Competencies
  • Problem Solving/Analysis;
  • Results Driven;
  • Managing Processes;
  • Communication Proficiency;
  • Planning Analysis;
  • Customer Service Relationship Management;
  • Crew allocation;
  • Network optimization;
  • Resource allocation.
Required Education and Experience
  • Minimum 1 year in operations or airline crew scheduling experience is preferred;
  • Bachelor's degree from an accredited college or university (Minimum ongoing);
  • Hotel or Airline background will be an asset;
  • Strong computer skills, with an emphasis on Microsoft Office products especially Excel;
  • Ability to effectively manage workload in a fast-paced atmosphere;
  • Attention to detail and the ability to produce high quality work is a must;
  • Exceptional verbal and written communication skills;
  • Outstanding relationship management and customer service orientation skills;
  • A profound understanding of how political, social and cultural differences between countries, people and cultures affect a successful partnership;
  • Flexible to work after hours based on business demand;
  • Mandatory English - Multilingual skills a plus.

Who We Are
API is the global leader for crew accommodation solutions, and we are changing the way businesses manage travel. Our technology platform streamlines the entire crew planning process, making day-to-day operations more efficient and elevating the crew layover experience. API's proprietary technology, mobile solutions and our experienced team are positioned to offer our clients a complete, end-to-end platform that integrates seamlessly into their process. We are looking for dynamic, creative, and tech-savvy individuals to join our team. If you are passionate about hard work, providing impeccable service, technology, and solutions to our clients then API may be a great fit for you

Other Duties

Duties, responsibilities and activities may change at any time according to business needs.

The performance of additional responsibilities if you are designated as a Data Protection Champion (DPC), Senior Information Risk Owner (SIRO) or Information Assurance Accounting Officer (IAAO).

Work Environment

This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk; use hands to finger, handle or feel; and reach with hands and arms.

AAP/EEO Statement

Accommodations Plus International is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.

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