Customer Support Representative
hace 2 semanas
The autonomous mobility and robotics industry is revolutionizing last-mile delivery with AI-driven and remotely operated solutions . By enhancing efficiency, reducing costs, and integrating with smart city infrastructure , autonomous vehicles are shaping the future of urban logistics and transportation .
Job Description
As a Technical Support Representative , you'll be the first line of support, ensuring seamless operations for our fleet of AI-powered delivery robots.
Job Overview
Employment type: Indefinite Term Contract
Shift: Rotating Shift (Day and Night)
Work setup: Onsite, Bogotá.
Salary: $1.900.000 COP
Exciting Perks Await
- Fully-customized Emapta laptop and peripherals
- Indefinite term type contract
- Direct exposure to our clients
- Career growth opportunities
- Diverse and supportive work environment
- Unlimited upskilling through Emapta Academy courses
The Qualifications We Seek:
- English proficiency (B2 Level)
- Technical proficiency in AI-driven platforms, robotics, or remote monitoring.
- Previous experience in Customer Service Campaigns (Technical Support)
- Basic traffic rules knowledge and map reading/navigation skills.
- Fast reaction time and ability to handle multiple tasks.
- Problem-solving skills and ability to escalate incidents effectively.
- Previous experience with computer simulators or gaming navigation tools is a plus.
Your Daily Tasks:
- Correctly use shift statuses in our system
- Accept all assigned requests within SLA
- Assist the robot in moving along the route.
- Provide safe remote command of the robot.
- Define operational areas on the map.
- Mark interventions and requests.
- Report robot incidents within SLA.
- Escalate problems to teammates within our platform.
Your Future Team at Emapta Latam
Join Emapta Latam and be part of a legacy that's transforming global outsourcing. Since 2010, Emapta has empowered businesses with tailored teams and seamless integration. With world-class facilities, competitive benefits, and a commitment to growth, Emapta fosters an environment where your career can thrive. With over 800 clients and a team of 9,300 professionals, you'll be joining a network that values your contributions.
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