Workplace Operations Technical Lead

hace 2 semanas

Bogotá, Colombia Golder Associates Ltd. A tiempo completo
Job Description - Workplace Operations Technical Lead (Americas) (23000866)Workplace Operations Technical Lead (Americas)

-

(

23000866

)WSPWSP is a global leader in engineering and professional services

.

We pride ourselves on delivering innovative solutions to our clients and

maintaining

a robust IT operation to support our employees worldwide.

WSPs vast

global network

is today

comprised

of over

1,000

offices,

29

data centres,

1,300 data circuits,

and used by over

6

5,000 users.POSITION SUMMARYTo ensure the efficient operation of

WSPs

internal

Workplace

services in the

AMERICAS

Hub

, we are

seeking

a talented

and

experienced Operations

Technical Lead

.

Th

is role

will

be part of

the

IT Operations team

and

report to

the

IT

Infrastructure Operations

Manager

in the designated Hub

.

The

overall

team

is

d

edicated to support

IT

infrastructure

operations

which includes

network, compute, cloud, and workplace systems and services

.

You will

manage

and

maintain

all aspects of

Workplace

operations

with a primary focus on the

services

within the

designated Hub

.MAIN

RE

S

PONSIBILITIESRelated to

Workplace

services and infrastructure:Acting as senior agent

representing

all operational activities.M

entor

ing

and

provid

ing

oversight, coaching, and training to technical support staff.Guiding team members with troubleshooting technical issues.Supporting the specialists to m

anag

e

,

monitor

, and tun

e

overall

service p

erformance, stability, and security

.Contributing to all operational activities as needed.Oversight and support of all related service supplier and/or manufacturer activities.Be the point of contact when it comes to technical escalations.On-board new technical support team members.Monitor service performance and report on metrics.Establish work specifications and technical direction.Actively work with the Build and

Service Excellence

teams to stay informed on

service improvement opportunities,

regulations, trends, emerging technologies, and best practices

.Participate in a follow the sun

m

odel to ensure

g

lobal support

.Participate and collaborate in implementing redundant systems, policies, and procedures for

business continuity.Participate and collaborate in implementing new requirements and/or new services

.Participate and coordinate the work associated to preventive maintenance

.Ability to

provide

on-call support and extended working hours when called on and willingness to accept periodic rotation.ACADEMIC AND EXPERIENCE REQUIREMENTSThe ideal candidate would meet all, or

most of

the below

c

riteria

:Bachelor’s degree in information technology, Computer Science, Engineering, or related field.

Master’s degree an asset.At least

8+

years relevant and practical experience in a

Workplace

operations role

and technical leadership.Advanced

in-depth

and broad

knowledge of

Workplace

services and infrastructure

.Vendor certifications not a requirement, proven practical experience preferred.Experience working in large/global enterprise IT with multiple distributed branch/campus sites.Experience of working within ITIL aligned Service Management organisation.Knowledge of the core Microsoft services:Active DirectoryExchange and Exchange OnlineTeams

and SharePointP

ractical knowledge of Microsoft 365 applications and services, including

Intune and MDM

.Knowledge of

Microsoft Endpoint Configuration Manager

.SKILLS/ COMPETENCIES/ OTHER REQUIREMENTSExcellent written and spoken English is

required

.Competency in French or Spanish is an asset.Excellent interpersonal and communication skills, able to interact with all layers of management

, across Hub and workstream boundaries.Able to serve as a strategic advisor

and contribute to overall IT service performance.Can translate complex business and technical needs into

objectives

and deliverables.Ability to work independently

across multiple areas with general business direction, as needed

.Strong

ability to

lead

,

coach

, and mentor employees at all levels

.Strong organization

al and project management

skills

, with excellent documentation abilities.Excellent analytical and diagnostic problem-solving skills with the ability of

providing

solutions to

highly complex

problems.Demonstrated experience in understanding and

demonstrating

compliance with information security requirements.Knowledge and experience in performing information security practices in the management and delivery of infrastructure and operations.Primary Location

Primary Location

ColombiaOther Locations

Other Locations

Chile, Brazil, Peru, Panama, Argentina, Trinidad and Tobago

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