Data Operations Lead

hace 2 semanas


Bogotá, Colombia Cygnus professionals A tiempo completo

We believe in cutting through the noise of short-lived technology trends and providing our clients with robust, sustainable solutions that create tangible results for their end-users. 


The Role

Title – Data Ops Lead

Location – Bogota, Colombia (HYBRID)

Experience – 10+ years 



CORE RESPONSIBILITIES

  • Data Operations Specialist core responsibilities include:
  • Deliver data validation and stewardship for data sets in scope.
  • Deliver reporting and analytics to Commercial Operations colleagues.
  • Deliver data extractions from multiples databases.
  • Deliver calculation, attainment, monthly data upload, validations and reporting of Field Force Incentives.
  • Manage and administer in scope Field Force & marketing related applications e.g. SFA, promotional materials.
  • Deliver self-service technical configuration of Field Force related applications.
  • Propose and deliver solutions and ideas for any problems and issues faced.
  • Prioritize requests and manage workload according to plan.
  • Follow SLA & guidelines and timeline established for the team.
  • Deliver high quality for any activities in scope.
  • Propose continuous improvement of processes in scope.
  • Develop Subject Matter Expertise for one or more data process in scope.


Ideal Profile

Most critical technical competencies or capabilities

  • Preferably 1 year + experience in service delivery or shared service delivery.
  • Service oriented/Customer service mindset.
  • Excellent IT literacy/knowledge required (technology savvy).
  • Experience in commercial system administration.
  • Preferable knowledge in CRM & commercial tools such as Salesforce.com, Cegedim-MI, Veeva Vault, etc.
  • Advanced Excel skills (working with formulas, parameters).
  • Experience in data stewardship, reporting and analytics delivery
  • Background in pharmaceutical market preferable though not essential.
  • Self-motivated.
  • High level of independent and service oriented working attitude.
  • Able to demonstrate strong analytical and quantitative skills.
  • Able to fact-based challenge and detail oriented.
  • Good communication and interpersonal skills.
  • Good team player.
  • Understanding of cultural differences and desire to work in a multicultural environment.
  • Fluency in both written and verbal English is a must.

 

Education:

  • Bachelors required.

 

Preferred Discipline(s):

  • Analytics, Operations Management, Consulting, IT, Science, Sales, Commercial
  • Preferred Certification(s): Change Management, Business Process Mapping and Project Management Certifications preferred.

What's on Offer?

  • Leadership Role
  • Work within a company with a solid track record of success
  • Flexible working options

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