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Customer Success: Intern Opportunities for Sena
hace 4 meses
As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals.
Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Learn more about our cultural attributes
At Microsoft, Interns work on real-world projects in collaboration with teams across the world, while having fun along the way.
The internship is designed not only for you to do great work with the opportunity to learn and grow, but to experience our culture full of diverse community connection, executive engagement, and memorable events.
Are you ready to join us and create the future? Come as you are, do what you love—start your journey with us todayResponsibilities:
Cloud Solutions Architecture
- Understanding Customer/Partner Technical Environment
- Acts as the voice of the customer (VOC)/partner by learning to identify and share feedback around technical capabilities, gaps, blockers, and insights that relate to the customer/partner with internal teams, using established channels
- Architecture Design and Deployment
- Leverages an existing architecture approach or reference architecture to propose a solution or achieve Microsoft's agreed commitments to the customer/partner. Assesses customer/partner needs and gathers information that helps others to identify growth opportunities.
Practice Development
- Supports research projects and contributes to scoping surveys for customers/partners to assess potential intellectual property (IP) needs or process changes.
Trusted Advisor
- Works with internal teams and begins building relationships with customer/partner/MCS technical specialists under the guidance and supervision of others.
Customer Success Account Management
- Understanding the Customer
- Seeks information about the customer through research (e.g., reads customer publications, speaks with peers and customers) to learn about their business, needs, and strategy and keeps up to date with customer business and business outcomes. Communicates customer insights to internal teams
Business Value Communication
- Communicates business value of solutions for customer organization through demonstrations, storytelling, etc. Observes and listens to senior colleagues to build knowledge of relevant customer stories and industry, competitive, and/or Microsoft best practices to support business outcomes.
- Partner Engagement Engages with and leverages relevant internal and external partners and/or Services to support business outcomes as appropriate. Identifies appropriate partner and jointly develops plan for the play based on knowledge of the customer.
Cross-Team Collaboration
- Coordinates internal peers across functions to support business outcomes and enable execution of customer success through One Microsoft. Identifies and begins developing relationships with customer team members.
Customer Advocacy
- Acts as the voice of the customer and Partner by learning to identify and share feedback around technical capabilities, blockers, and insights that relate to the customer with internal teams (e.g., Engineering), leveraging relevant tools (e.g., OneList). Responds to feedback and supports positive change within Microsoft.
Qualifications:
Minimum Qualifications
- Students with knowledge in System engineering, Information technology, administration, business, or related.
Preferred Qualifications
- Strong desire and business acumen for consultative solution selling
- Displays strong stakeholder and relationship management across senior leaders, partners, and customers.
- Exceptional negotiation, customer service, and interpersonal skills
- Excellent verbal and written communication, analytical and presentation skills
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
