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Senior Technical Support Engineer

hace 3 meses

Bogotá, Bogotá D.E., Colombia Coupa Software A tiempo completo

Through the power of trillions of dollars in business spend, Coupa's mission is to unlock our customers' full potential to do well and do good, anchored in our shared belief that we are smarter together.

Our customers, suppliers, and employees
- our Coupanians
- come together to co-create ideas and innovations that impact the power of spend.

Through the power of trillions of dollars in business spend, Coupa's mission is to unlock our customers' full potential to do well and do good, anchored in our shared belief that we are smarter together.

Our customers, suppliers, and employees
- our Coupanians
- come together to co-create ideas and innovations that impact the power of spend.

We are seeking experienced Sr. Technical Support Engineers to join our growing team in Bogota, Colombia. You will work to support enterprise customers of Coupa's cloud-based platform and be part of a global team.

This is an excellent opportunity to join a high growth, global software company where we will help you to develop your career.


Responsibilities:

  • Assisting in troubleshooting 2nd level technical issues
  • Manage customer expectations and experience in a way that results in high customer satisfaction
  • Work with other business units, including the Integration team, Operations, and Customer Success/Care, as required, to ensure strong customer satisfaction
  • Assist with the creation of knowledge articles in Coupa's knowledge base for customer and peer use

Requirements:

  • Quick learner, selfmotivated, and able to work in a fastpaced, startup environment
  • Committed to providing quality customer service
  • Technical experience (academic or commercial) in Unix/Linux, XML/XSL/XSLT, cXML, SQL/MySQL, phpMyAdmin, REST API, Shell/Bash, Ruby (on Rails), Python or other scripting language
  • Fluent in Spanish, English (C1 required) and Portuguese (preferred)
  • The ability to clearly articulate solutions to complex technical problems in a clear and simple way
  • 4 years of experience working directly with external customers in a technical support environment ideally in an enterprise software or SAAS company
  • Bachelor's or technical degree in Computer Science, or equivalent job experience
  • Experience using CRM and/or helpdesk call tracking and issue tracking tools
At Coupa, we're building a great company that is laser-focused on three core values:

ensuring customer success with an obsessive and unwavering commitment to making customers successful,

focusing on results with a relentless focus on delivering results through innovation and having a bias for action, and

striving for excellence with our commitment to a collaborative environment infused with professionalism, integrity, passion, and accountability.


At Coupa, we have a solid and innovative team dedicated to improving the spend management processes of today's dynamic businesses.

We celebrate diversity and recognize its value to our customers and employees. Coupa is proud to be an equal-opportunity workplace and affirmative-action employer.

All qualified applicants will receive consideration for employment regardless of age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other applicable status protected by state or local law.


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