Guest Service Agent

hace 2 semanas

Cartagena de Indias, Bolívar, Colombia INTEGRIM A tiempo completo
Si cumples con el perfil no dudes en aplicar

Reconocido Hotel ubicado en Cartagena, esta en búsqueda de
Guest Service Agent, con experiência de un año preferiblemente en el sector hotelero, con las habilidades como:
Capacidad de aprendizaje.
Paciencia y tolerancia
Organización y responsabilidad
Creatividad
Amabilidad
Empatía
Comunicación

Adicionalmente disfrutar del contacto con los clientes.

Tener una voz clara y amable, ser servicial y profesional, Ser capaz de hacer las preguntas adecuadas para atender mejor las necesidades del cliente.

Este debe ser Técnico o Tecnólogo en carreras administrativas, hoteleras o afines, con algunas tareas especificas como:

  • Informar a los huéspedes acerca de los distintos servicios e instalaciones con las que cuenta el hotel, al igual que los horarios de los restaurantes y bares, servicios incluidos en el paquete de vacaciones reservado y los no incluidos.
  • Dar promociones del hotel y atractivos turísticos a cada cliente.
  • Conocer los distintos traslados seguros y regulados que el huésped puede tomar; transfer, taxi, transporte público, entre otros.
  • Reportar al jefe de servicio al cliente los incidentes diarios y comentarios relevantes para mejorar el servicio en el futuro.
  • Resolver los problemas y manejar las quejas de cada huésped.
  • Brindar soporte técnico a los demás departamentos, en caso de ser necesario.
  • Lograr las satisfacción de cada cliente hospedado en el hotel.
  • Mostrar un alto nível de profesionalismo, entusiasmo y conocimiento al desempeñar sus funciones.
  • Aumentar los ingresos del hotel, utilizando técnicas de venta para promocionar los servicios adicionales del hotel.
  • Contestar los correos electrónicos y reviews (reseñas) de los huéspedes.
  • Entregar encuestas de satisfacción de clientes a cada huésped.

El horario ofrecido es:

  • De lunes a Sábados 47 horas semanales
  • Se ofrece contrato a termino indefinido con dos meses de periodo de prueba
  • Salario a convenir

Nota:
Disponibilidad INMEDIATA

Tipo de puesto:
Tiempo completo

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