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Customer Success Executive
hace 4 meses
Job Summary
The Red Hat Customer Success team is looking for an experienced enterprise Customer Success Executive to join us in Bogota, Colombia. In this role, you will serve as a trusted adviser to customers by helping them achieve success with Red Hat and maximizing the value realized from subscriptions to Red Hat's offerings. You will have a key role in the long-term success of Red Hat's subscription-based business model and you'll be responsible for the onboarding, adoption, advocacy, retention, and growth in the accounts you support. As a Customer Success Executive, your ultimate goal will be to cultivate solid customer relationships and boost customer value realization for the customer investments into Red Hat's offerings.
Primary Job Responsibilities:
● Understand customers' overall Red Hat portfolio, technical and business priorities, and success measures.
● Create and execute customer success plans with discrete projects, milestones, and actions to achieve customers' business objectives by tasking technical execution teams.
● Identify opportunities for increased consumption, track monthly consumption against targets and plan key deployment timelines and milestones.
● In collaboration with others, apply technical knowledge and customer insights to create a migration and modernization roadmap for applicable workloads and applications.
● Orchestrate Design and Discovery Sessions to build plans for implementing solutions – governing design in line with customer business goals.
● Be the Voice of the Customer. Share insights and best practices, and connect with Engineering and Product teams to remove blockers.
● Target and resolve issues to remove impediments in order to prove the value of implementing Red Hat technologies.
● Assess the customer's knowledge of Red Hat's products and overall cloud readiness to support customers through a structured learning plan and ensure delivery through partners.
Required Skills:
● 7+ years working in enterprise software from customer success management, technical sales, technical consulting, or technical project management.
● Ability to independently deliver consultative type customer-facing engagements.
● Practical knowledge of DevOps and agile concepts, application development and deployment tools.
● Practical experience with one or more Public Cloud providers (AWS, Azure, GCP, IBM Cloud) and their integration with enterprise customers is a plus, with recent Public Cloud certification a distinct advantage.
● Experience with Kubernetes-based solutions, such as the Red Hat OpenShift Container Platform
and the greater Kubernetes ecosystem is considered to be a major plus.
● Experience with technical project planning and execution management.
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About Red Hat
is the world's leading provider of enterprise software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates have the flexibility to choose the work environment that suits their needs from in-office to fully remote to office-flex. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact. Opportunities are open. Join us.
Diversity, Equity & Inclusion at Red Hat
Red Hat's culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from diverse backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions of diversity that compose our global village.
Equal Opportunity Policy (EEO)
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.
Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.
Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application, email . General inquiries, such as those regarding the status of a job application, will not receive a reply.
