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Retention & Client Success Manager

hace 4 meses

Bogotá, Bogotá D.E., Colombia Solvo Global A tiempo completo

Únete a nuestro equipo como Client Success & Retention Manager y sé parte de una agencia de staffing/CRM de reclutamiento líder en el mercado.

Buscamos un individuo motivado y orientado al éxito,
con experiência en RETENTION, Customer Success o ventas.


Tu función principal será
asegurar la satisfacción y retención de nuestros clientes, gestionando relaciones y negociaciones de manera efectiva y manteniendo una actitud proactiva y positiva en todo momento.


Responsabilidades

  • Gestionar y mantener relaciones sólidas con clientes estadounidenses actuales, garantizando su satisfacción y fidelización.
  • Identificar oportunidades de crecimiento y retención dentro de la cartera de clientes asignada.
  • Comunicarse de manera efectiva con clientes americanos en inglés, tanto verbalmente como por escrito.
  • Colaborar estrechamente con el equipo de ventas para maximizar oportunidades de ingresos y retención.
  • Resolver de manera proactiva problemas y preocupaciones de los clientes, asegurando una experiência positiva.
  • Utilizar datos y métricas para evaluar el rendimiento y proponer mejoras en las estrategias de retención.
  • Mantenerse actualizado sobre los productos y servicios de la empresa para proporcionar asesoramiento experto a los clientes.



¿Qué ofrecemos?
-
Horario: Lunes a Viernes 8 a.m. - 6 p.m. (Hora Colombia)

-
Ubicación: Remoto

**Bogotá, Bucaramanga, Medellín, Cali o Barranquilla
-
Remuneración: $ $
prestacional y
$ no prestacional)

  • Oportunidad de trabajar en una empresa líder en el sector de staffing, con un equipo dinámico y colaborativo.
  • Posibilidad de crecimiento profesional y desarrollo continuo.

Requisitos INDISPENSABLES
- +
1 año de experiência en funciones de retención, experiência en client sucess, retention, ventas y demas es indispensable.
-
Nível de inglés C1 o superior, con excelente capacidad de comunicación verbal y escrita.

  • Experiência en el
    manejo de clientes americanos es altamente valorada.
  • Habilidad demostrada para negociar y gestionar relaciones de manera efectiva.
  • Actitud proactiva y positiva, con una fuerte orientación al cliente y al logro de objetivos.
  • Capacidad para trabajar de manera autónoma y en equipo, adaptándose a un entorno remoto.
  • Excelentes habilidades de organización y gestión del tiempo.
Si cumples con los requisitos y estás buscando un desafío emocionante en Client Success y retención, esperamos tu aplicación

Beneficios

  • Contrato a término indefinido.
  • Excelente ambiente laboral.
  • Cursos gratis en Solvo University.
  • Cursos de excel, Inglés, finanzas personales y más, para ti y tu familia.
  • Planes de bienestar
  • Remuneración altamente competitiva
  • Muchas oportunidades de crecimiento
  • Oportunidades de practicar el idioma
  • No te pierdas esta gran oportunidad.
Nuestra filosofía se orienta en el bienestar mental, no esperes más y únete a Solvo

Salary:
$4,850,000 per month

Application Question(s):

¿has trabajado en solvo anteriormente?

¿tienes experiência previa en industrias de Staffing?
¿Por que crees que cumples el perfil para la posición de Retention & Client Success Manager?

¿Tienes por lo menos un nível de inglés C1 full conversacional?
— el inglés es INDISPENSABLE para esta posición

¿La vacante es remota, estas de acuerdo?

¿tienes experiência comprobable en retention (minimo 1 año)?

Language:

  • English (required)