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Customer Experience Agent

hace 4 meses

Bogotá, Bogotá D.E., Colombia Lerma SAS A tiempo completo

Lentesplus es el líder regional en Salud Visual Omnicanal en Latinoamérica con presencia en Brasil, Argentina, Chile, México y Colombia, tenemos como objetivo principal democratizar el acceso a la salud visual en toda la región.

Nos encontramos en búsqueda de
CUSTOMER EXPERIENCE AGENT.

Responsabilidades:

  • Comunicarse con los clientes por los diferentes canales online brindando solución oportuna
  • Recibir y registrar en el sistema definido las órdenes de venta y requerimientos de nuestros clientes, garantizando la gestión acordada y definida
  • Realizar seguimiento a las solicitudes creadas por los clientes con el fin de brindar respuestas oportunas y veraces
  • Buscar y analizar oportunidades de mejora para potenciar la venta.

Requisitos:

  • Técnicos en áreas comerciales, administrativas o afines
  • Más de 1 año de experiência como Customer Experience (o puestos similares)
  • Excelente etiqueta telefónica y excelentes habilidades verbales, escritas e interpersonales
  • Disposición para el trabajo en equipo, capacidad de análisis y buenas relaciones interpersonales.

Lentesplus te ofrece:

  • Horarios rotativos de domingo a domingo con un dia compensatorio los fines de semana
  • Modalidad de trabajo presencial con alternativa de 2 días de trabajo en casa
  • Salario comisiones prestacionales
  • Snacks saludables en nuestras oficinas
Buscamos talentos dinámicos, con excelentes habilidades de comunicación asertiva, organización, atención al detalle y seguimiento de instrucciones. Nuestra prioridad es desarrollar, cuidar y potencializar el talento de nuestros colaboradores.
Animate

Tipo de puesto:
Tiempo completo