IT Support Specialist

hace 2 semanas


Bogotá, Bogotá D.E., Colombia SupportYourApp A tiempo completo
Are you interested in the world of cloud, networking, and security?


For over 10 years, our partners have helped their clients fill IT service gaps by offering a variety of solutions from data management and storage virtualization to cloud, security, and network optimization.


Join a team of passionate experts and create tailored solutions that handle day-to-day activities, lifecycle management, while tackling innovative projects.


What you will do:

  • Maintain the highest level of operational standards for cloud technologies while executing best practices in operations and ongoing maintenance;
  • Resolve internal team's inquiries regarding technical tools (using Atlassian, Office 365, Okta, HubSpot, Slack, Salesforce)
  • Assist with the documentation of all system processes and procedures to ensure standardization, and best security practices;
  • Communicate with the client's internal team;
  • Work on team projects;
  • Keeping track of technological advancements and trends in IT support.

Requirements:

  • Fluent English (advanced command of both written and verbal English);
  • Knowledge of IT operations and basic methodologies;
  • Experience working with Atlassian, Office 365, Okta, HubSpot, Slack, Salesforce;
  • Ability to analyze and do research.

Will be a great plus:

  • Experience working with Google Cloud and Azure.

Benefits:

  • Flexible schedule;
  • Competitive compensation;
  • Paid intensive training and trial period;
  • Opportunity to work with an international team of talented individuals;
  • Work with a company that has been in the industry for over 10+ years;
  • Good bonuses for referring friends (referral program).

Who We Are?
SupportYourApp is a Support-as-a-Service company that provides customer support services for growing startups and tech companies around the globe. We work with clients from 30+ countries and speak 50+ languages.


We are a family of like-spirited people determined to make the world a happier place, one satisfied customer at a time.

We treat our team like our clients, surrounding them with an unlimited care, individual approach, and a wholesome positive experience.

**Please, note that we accept CVs in English only.
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