Telecom Administrator Associate

hace 2 semanas

Bogotá, Bogotá D.E., Colombia Infobip A tiempo completo
At Infobip we dream big. We value creativity, persistence and innovation, passionately believing that it is through teamwork that we can all reach greater heights. Since , we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through + offices on six continents, Infobip's platform is used by almost % of the population, making it the largest network of its kind and the only full-stack cloud communication platform (cPaaS) globally. Join us on our mission to create life-changing interactions between humans and online services with new and unseen solutions.

CPaaS Registration Administrator is an entry level operative position within Infobip Platform Operations and works under the supervision of mentor and senior team members learning by conducting administration tasks related to projects/setup and maintenance in accurate and timely manner.

Registration of traffic worldwide

Administration of Infobip senders database Processing customer sender registration requests and registering them directly with the MNOs/suppliers Providing traffic security (both externally and internally) and control through content restrictions and template registration Specializing in region specific or product-based registration processes Ordering numbers (VLN/SC) and enabling setup for way communication between our customers and end users OTT traffic registration for WhatsApp, Viber, KakaoTalk, Zalo, Telegram, Line, Internet of Things, Rich Content SMS, Mobile Identity, Google Business Messages Ensure data accuracy and maintain organized set of detailed records and files to document actions and processes Cooperate with other departments to ensure compliance in all aspects of defined processes High awareness on end user needs and supporting great customer (internal and external ) experience

Focus on Continuous Development

Participate in Continuing Education sessions Be versed in technical processes and tool functionalities related to sender registrations and above workflows and processes.

Qualifications:

Advanced English Level (Mandatory)

Good communication Skills

Proactivity

Experience in Back Office, Customer Support or Call Center (Plus)

Attention to Details

Intermediate level of excel

Portuguese proficiency is a plus.

When you become a part of Infobip you can expect: Awesome clients – We serve and partner with the majority of the leading mobile operators, OTTs, brands, banks, social networks, aggregators and many more. Seriously, our clients are really cool. Work with the world's leading companies and impact how they communicate with their users Opportunity knocks. Often. – Being a part of a growing company in a growing industry – we challenge you not to grow Whether it's horizontal, vertical, or angular, we want to support the path that you want to carve. Learn as you grow – Starting with a fantastic onboarding program, to internal education, education resources, e-learning to external educations, we invest heavily in employee learning and development. Connect globally – Work with people from all over the world. We put the "global" in globalization. Pay & Perks – Competitive salary, a team taking care of all the equipment you need, team building and other organized activities ... Talk about a balanced lifestyle

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