Associate - Business Support

hace 2 semanas


Bogotá, Bogotá D.E., Colombia DHL A tiempo completo

Title:
Associate (Business Support)

Location:

GSC BOG


Provide services to our business partners from building, configuring business data and intelligence, providing standard as well as customized reporting, also providing administrative support to IT organization
.



Key Responsibilities:

  • Address and resolve DHLi requests promptly and efficiently, ensuring a high level of customer satisfaction.
  • Provide support for track and trace activities, ensuring accurate and timely information is available to customers. Contribute to performance reporting for the Customer Care Program in the US.
  • Collaborate with Shipment Management and stations to follow up on missing data, ensuring completeness and accuracy of information.
  • Crosstraining within the team.

Skills / Requirements:

  • Professionals/students in Industrial Engineering, Business Administration, International Business or similar occupations.
  • Excellent verbal and written communication skills & business skills in English and Spanish

English Level:
Medium

  • MS Excel and other MS Office tools intermediate knowledge (data analysis)
  • Customer service and communication skills.
  • High Energy
  • Dynamism
  • Teamwork and autonomy
  • Adaptability. Quick Learner.
  • Resolutive skills

Relevant information:

  • Salary: $
  • Type of Contract: Indefinite
  • Directly with DHL Colombia.
  • Performance bonus from 7% to 13% of salary ($121.517min
- $225.674max)

  • Food Allowance: $95.564


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