R2p Triage Associate

hace 2 semanas

Bogotá, Bogotá D.E., Colombia Kenvue A tiempo completo
Kenvue, part of the Johnson & Johnson Family of Companies (Kenvue), is currently recruiting for:
R2P Triage Associate

This role will be part of the Enterprise Business Solutions (EBS) in the procurement pillar. The EBS organization provides best-in-class, cost-effective financial, compliance, procurement, and enablement solutions to our Operating Companies around the world.
This position reports into EBS Operational Lead and is based in Bogotá, Colombia

Who we are


At Kenvue, part of the Johnson & Johnson Family of Companies, we believe there is extraordinary power in everyday care.

Built on over a century of heritage and propelled forward by science, our iconic brands—including NEUTROGENA, AVEENO, TYLENOL, LISTERINE, JOHNSON'S and BAND-AID —are category leaders trusted by millions of consumers who use our products to improve their daily lives.

Our employees share a digital-first mindset, an approach to innovation grounded in deep human insights, and a commitment to continually earning a place for our products in consumers' hearts and homes.


What will you do


The R2P Triage Associate will be responsible for the being the "single point of contact" (SPOC) for interactions between the requesters and business partners, sourcing specialists, contract champions (as needed, as referred by Sourcing) and Accounts Payable or R2P Specialists (as needed) ensuring a positive and compliant end user experience.

These interactions would primarily be (but not limited to) providing general assistance with no touch transactions - i.e. Basic navigation guidance/help and more detailed assistance for low and high touch transactions - i.e. requisition creation, PO creation, receiving, PO closure and status updates.

The R2P Triage Associate may be assigned to one or more categories and may be rotated to other categories as a back-up for other R2P Associates


The R2P Triage Associate would also be responsible for ensuring a seamless experience for the requestor/business partner when using the sourcing and contracting services by coordinating the process/interactions with the associates in sourcing and contracting.


The R2P Triage associate is also responsible for ensuring compliance to the defined processes when engaging with the various end users (requestor, business partner, GS or BU Sourcing and other fellow associates).


Lastly, the R2P Triage associate may have the primary responsibility for requesting for maintenance of new or changes to the supplier data in concert with its use within the source-to-settle process.


  • Key Responsibilities

Triage & Concierge Management

  • Performs transactional support pertaining to sourcing/purchase request triaging, buying support, and requisition completion.
  • Provides end user support for eMarketplace, and Sourcing eMarketplace; Triaging low touch, high touch, and no touch (needing completion assistance) requisitions following the category card instructions.
  • Manages cases in SFDC
  • Converts fully completed Purchase Requests into Purchase Orders based on applicable forms from Sourcing (applicable for requests w/ Sourcing activities)

Request for New or Changes to Supplier Data

  • Defines data collection approach between the requestor and/or the vendor as necessary,
    collect and review data, evaluate supporting documents against country standards
  • Prepares request forms (electronic or paper, as applicable) based on the supporting documents and data standards
  • Followsthru completion of requests and escalate as needed to ensure timeliness
  • Monitors compliance to existing policies and data standards

Stakeholder Management/Customer Service/L3 Helpdesk Escalation:

  • Deliver service excellence and maximize customer service satisfaction
  • Identify, resolve and communicate critical user support issues in a timely manner.
  • Execute Voice of the Customer (VOC) action plan from different stakeholders
  • Maintain professional attitude during service delivery and resolution of issues
  • Ensure proper and timely escalation of issues so that they are resolved to meet internal and external expectations
  • Use a considerable amount of discretion in escalating issues to appropriate parties coworkers, team leads and process managers
  • Receive, analyze, and resolve procurement process inquiries and disputes that cannot be resolved by Level 2 helpdesk support
  • Implement communication plans, change management frameworks, and support change management integration activities

Quality Management:

  • Ensure issues are properly documented, prioritized, tracked, and resolved within the Service Level Agreements (SLA)
  • Perform root cause analysis on recurring and/or quality issues
  • Identify action plan for quality improvement
  • Work with Third Party Service Providers and different business functions for action planning and execution
  • Participate in Daily Management Systems to assess capacity, issues and focus areas
**Projects/ Continu

  • R2p Lead

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Kenvue A tiempo completo

    R2P LEAD WDescriptionWhat will you do? The R2P Lead LATAM will be responsible for the being the "single point of contact" (SPOC) for interactions between the requesters and business partners and the sourcing specialists, contract champions and accounts payable specialists ensuring a positive and compliant end user experience. These interactions would...

  • R2p Jr Associate

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Johnson & Johnson A tiempo completo

    At Johnson & Johnson , the largest healthcare company in the world, we come together with one purpose: to profoundly change the trajectory of health for humanity.Diversity & Inclusion are essential to continue building our history of pioneering and innovation, which has been impacting the health of more than 1 billion patients and consumers every day for...

  • R2p Associate Fixed Term

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Johnson & Johnson A tiempo completo

    Caring for the world, one person at a time encourages and unites the people of Johnson & Johnson. We embrace research and science - bringing innovative ideas, products and services to advance the health and well-being of people. Employees of the Johnson & Johnson Family of Companies work with partners in health care to touch the lives of over a billion...

  • Fix - Requisition to Pay Associate

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Johnson & Johnson A tiempo completo

    Fix - Requisition to pay Associate At Johnson & Johnson, the largest healthcare company in the world, we come together with one purpose: to profoundly change the trajectory of health for humanity. _ Diversity & Inclusion are essential to continue building our history of pioneering and innovation, which has been impacting the health of more than 1 billion...

  • Drug Safety Associate

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia ICON A tiempo completo

    As a Drug Safety Associate you will be joining the world' s largest & most comprehensive clinical research organization, powered by healthcare intelligence.What you will be doing:A Drug Safety Associate is a professional who is an integral part of drug development lifecycles to collect accurate safety information and to ensure patient safety.- Receives and...

  • Product Operations Associate

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Carbon Health A tiempo completo

    As a physician-founded and led organization, ensuring everyone has access to quality healthcare is what inspires us. That's why we hire people who genuinely care about patients, solving healthcare challenges, and making a positive impact every day. Join us and help change the future of healthcare for the better. 120+ locations and growing, along with vast...

  • R2p Junior Specialist/analista Junior Cuentas por

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Johnson & Johnson A tiempo completo

    At Johnson & Johnson, the largest healthcare company in the world, we come together for one purpose: to transform the history of health in humanity.Diversity & Inclusion are essential to continue building our history of pioneering and innovation, which has been impacting the health of more than 1 billion patients and consumers every day for more than 130...

  • Associate Information Security Systems

    hace 1 día

    Bogotá, Bogotá D.E., Colombia World Resources Institute A tiempo completo

    Job DescriptionDescription –>Reporting to the Senior Manager, Information Security System, you will manage daily security operations. This includes alert/incident management, Azure Security Center, user Identity and access management, assets complaint and reporting. You will be supported by the Systems and Network administrator, Operations. You will also...

  • Support Associate

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Quorum Software A tiempo completo

    Overview This individual will be a member of a team focused on providing technical support and timely, effective solutions to complex business problems through the troubleshooting, triaging, and testing of our energy-specific software applications. The individual should have a strong desire for continuous learning and growth of technical and functional...

  • Procurement Operations Analyst

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Johnson & Johnson A tiempo completo

    Caring for the world, one person at a time inspires and unites the people of Johnson & Johnson. We embrace research and science - bringing innovative ideas, products and services to advance the health and well-being of people. Employees of the Johnson & Johnson Family of Companies work with partners in health care to touch the lives of over a billion people...

  • Sr. Program Associate, C&b Employee Engagement

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Equinix A tiempo completo

    Sr. Program Associate, C&B Employee Engagement Equinix is the world's digital infrastructure company, operating 245+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our...

  • Senior Azure Infrastructure Engineer

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia J.S. Held A tiempo completo

    _Please submit your resume in English to be considered for this position._The CompanyAre you looking to join an organization that is growing and dynamic? What about a high-energy, collaborative environment that rewards hard work?J.S. Held is a global consulting firm that combines technical, scientific, financial, and strategic expertise to advise clients...

  • IT Support Specialist

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Gensler A tiempo completo

    Your RoleSupport Specialists provide first-line response to end user incidents received via service desk requests and office operational requirements. Support Specialists are generally focused on the day-to-day support of the region but must continually collaborate and communicate with the larger distributed team of support staff across the globe.The success...

  • IT Support Specialist

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Gensler A tiempo completo

    Your Role Support Specialists provide first-line response to end user incidents received via service desk requests and office operational requirements. Support Specialists are generally focused on the day-to-day support of the region but must continually collaborate and communicate with the larger distributed team of support staff across the globe. The...

  • Support Specialist

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Gensler A tiempo completo

    Your RoleSupport Specialists provide first-line response to end user incidents received via service desk requests and office operational requirements. Support Specialists are generally focused on the day-to-day support of the region but must continually collaborate and communicate with the larger distributed team of support staff across the globe.The success...

  • Associate Systems Engineer

    hace 2 semanas

    Bogotá, Colombia TD SYNNEX A tiempo completo

    About the Role:The TD SYNNEX difference is in our people.  Every day customers like Best Buy, CDW, Office Depot, etc… depend on us to help them cost-effectively support the technology needs of end users of all sizes, including small- and medium-sized businesses, large enterprises, educational institutions, government agencies, and consumers.  Working...

  • Support Associate

    hace 4 semanas

    Bogotá, Colombia Quorum Software A tiempo completo

    Overview This individual will be a member of a team focused on providing technical support and timely, effective solutions to complex business problems through the troubleshooting, triaging, and testing of our energy-specific software applications. The individual should have a strong desire for continuous learning and growth of technical and functional...

  • Associate Systems Engineer

    hace 1 semana

    Bogotá, Colombia TD SYNNEX Colombia LTDA A tiempo completo

    About the Role: The TD SYNNEX difference is in our people. Every day customers like Best Buy, CDW, Office Depot, etc… depend on us to help them cost-effectively support the technology needs of end users of all sizes, including small- and medium-sized businesses, large enterprises, educational institutions, government agencies, and consumers. Working for...

  • Support Associate

    hace 1 mes

    Bogotá, Colombia Quorum Software A tiempo completo

    Overview This individual will be a member of a team focused on providing technical support and timely, effective solutions to complex business problems through the troubleshooting, triaging, and testing of our energy-specific software applications. The individual should have a strong desire for continuous learning and growth of technical and functional...

  • Support Associate

    hace 1 mes

    Bogotá, Colombia Quorum Software A tiempo completo

    Overview This individual will be a member of a team focused on providing technical support and timely, effective solutions to complex business problems through the troubleshooting, triaging, and testing of our energy-specific software applications. The individual should have a strong desire for continuous learning and growth of technical and functional...

  • Support Associate

    hace 4 semanas

    Bogotá, Colombia Quorum Software A tiempo completo

    Overview This individual will be a member of a team focused on providing technical support and timely, effective solutions to complex business problems through the troubleshooting, triaging, and testing of our energy-specific software applications. The individual should have a strong desire for continuous learning and growth of technical and functional...

  • IT Support Specialist

    hace 3 semanas

    Bogotá, Colombia Gensler A tiempo completo

    Your Role Support Specialists provide first-line response to end user incidents received via service desk requests and office operational requirements. Support Specialists are generally focused on the day-to-day support of the region but must continually collaborate and communicate with the larger distributed team of support staff across the globe. The...

  • IT Support Technician

    hace 6 días

    Bogotá, Colombia Gensler A tiempo completo

    Your Role IT Support Technician provide first-line response to end user incidents received via service desk requests and office operational requirements. Support Specialists are generally focused on the day-to-day support of the region but must continually collaborate and communicate with the larger distributed team of support staff across the globe. The...