Training & Quality Manager

hace 2 semanas

Desde casa, Colombia TripleTen A tiempo completo

_TripleTen__ is a service that empowers individuals, regardless of their prior experience, to embark on the exciting and challenging journey of mastering tech professions. Our bootcamps focus on training students in software engineering, data science, business intelligence analytics, and QA engineering in a feasible and accessible way, ultimately leading them to thrive in a new career._

  • Our mission is to ensure that every student has the opportunity to successfully master a new profession, find their purpose, and become a valuable member of the tech industry._
  • TripleTen is a remote first organization mirroring our students who complete our bootcamps in a remote environment._

Position Overview
We are seeking a highly motivated and experienced Quality and Training Manager to join our team.

The Quality and Training Manager will play a key role in ensuring the success of our student-facing roles (Success Managers, Tutors, Instructors, Reviewers) by developing and delivering comprehensive training programs, monitoring the quality of their work, providing feedback and coaching, optimizing processes through automation where applicable.


This is a role for an experienced trainer and learning designer with outstanding organisational skills and mastered ability to facilitate group online trainings.

You need to be well versed in tech software used for remote collaboration and training.

You will be a big part of the team and a mascot for the team culture and work attitudes which we want to see reflected in each one of our teammates.

Through your enthusiasm and skills, you will work on developing the skillset of our team and making sure our students receive the product of the highest quality.


Main Metrics:

  • Average Customer Satisfaction Index for studentfacing roles (Success Managers, Tutors, Instructors, Reviewers)
  • Quality compliance metrics based on scripts, tone of voice guidelines

Main Challenges:

We have a growing team who are working with students directly throughout their studies.

Right now, we're developing scripts and quality guidelines for typical interactions, setting up main quality metrics for each student-facing role.

You will need to jump in and take the lead in building the high-quality baseline of our communications with students.


Requirements:

  • You have 23 years of proven experience in designing and conducting group trainings.
  • Your are exceptional at facilitating online meetings, creating effective meeting structure for remote teams, having a good sense of participant's level of engagement.
  • You have excellent communication, collaboration, and leadership skills; you are an enthusiastic and highlymotivated person.
  • You believe in the importance of measuring your impact and working towards clear results, and can refer to cases in your past work that prove that.
  • Your level of English is C1 at least.

Advantages:

  • You have ICF certificate in coaching.
  • You have experience working with clientfacing teams (sales, customer service).
  • You worked in education or edtech before, or have been a student yourself in online programs.
  • You are careful and organised when it comes to dealing with information.

What you will do:

Training

  • Develop and implement comprehensive training programs, covering topics such as product knowledge, customer service skills, coaching and motivation, negotiation skills.
  • Design engaging and interactive online training modules and workshops using a variety of media and instructional techniques.

Onboarding

  • Lead the onboarding process for new teammates, ensuring they have the necessary tools, resources, skills, and knowledge to succeed in their roles.
  • Conduct orientation sessions to familiarize new hires with company policies, procedures, and culture.

Developing internal documentation

  • Align all the knowledge databases we have right now, organise them in an efficient way and update them regularly.

Assessment

  • Conduct regular assessments for different formats of communication (written / verbal, group / individual).
  • Report to team leads on the overall quality of their team's communication and skillset, provide your feedback and observations on team's participation in trainings.
  • Set up and improve automated AI assessment tools.

Analysis and improvement

  • Evaluate the effectiveness of your trainings and onboarding, track changes in metrics and skills, report on the results of your work to key stakeholders.
  • Collect quality feedback from participants and team leads to continuously improve the trainings, onboarding and internal knowledge databases.

What we can offer you:

  • Full time remote collaboration in a contract role.
  • Up to USD per month, based on experience.
  • A comfortable digital office. We use modern digital tools— Miro, Notion, Google Meet, etc.— to make the process of working together seamless.
  • Diverse and tightknit team which is spread out across Serbia, US, LatAm,

  • Training & Quality Manager

    hace 4 semanas

    Desde casa, Colombia TripleTen A tiempo completo

    **_TripleTen_**_ is a service that empowers individuals, regardless of their prior experience, to embark on the exciting and challenging journey of mastering tech professions. Our bootcamps focus on training students in software engineering, data science, business intelligence analytics, and QA engineering in a feasible and accessible way, ultimately leading...

  • Quality Assurance Manager

    hace 2 semanas

    Desde casa, Colombia Easy Home Sale A tiempo completo

    Job Title: Quality Assurance ManagerCompany: Easy Home SaleLocation: Remote/Home OfficeOverview:Easy Home Sale is a fast-growing real estate company that buys and sells homes in Wisconsin and Florida. We are seeking an experienced and detail-oriented Quality Assurance Manager to join our team. The Quality Assurance Manager will be responsible for ensuring...

  • Quality Analyst

    hace 4 semanas

    Desde casa, Colombia Rent Ready A tiempo completo

    **Who We Are** Rent Ready is a leading SaaS and services provider catering to the multifamily industry. We offer innovative solutions that streamline operations, enhance resident experiences, and optimize property management processes. Our mission is to empower multifamily professionals with cutting-edge technology and exceptional services to drive growth...

  • Software Quality Assurance Engineer

    hace 1 semana

    Desde casa, Colombia Wolfram A tiempo completo

    **Job title**:Software Quality Assurance Engineer **Responsibilities** - Handling various test suites for different areas of Mathematica and Wolfram Language, with a main focus on neural networks, probability and statistics, tensors, finance, code tools, data science, resource systems, quantity units, and tree functionality - Ensuring neural network GPU...

  • Quality Assurance Analyst

    hace 2 semanas

    Desde casa, Colombia TheHive A tiempo completo

    POSITION:Quality AnalystReports to: Chief Technical OfficerSupervises:N/AJOB PURPOSETesting the components and overall functionality of product and services to diagnose any loopholes that sacrifice the expectations of the consumer. The incumbent will be expected to develop and support the planning, design, and execution of test plans, test scripts, and...

  • Quality Control Associate

    hace 2 semanas

    Desde casa, Colombia Ultimate Jet Vacations A tiempo completo

    The Ultimate Jet Vacations Quality Control Associate is someone that is detailed-oriented and has efficient communication skills. They will work in partnership with our Reservation team and our Accounting team to ensure vendor payment prep is accomplished.Responsibilities: Manual Bookings (gather proforma, QC, attach proforma/screenshot from TT, add...

  • Office Manager

    hace 2 semanas

    Desde casa, Colombia Interstaff LLC. A tiempo completo

    Office Manager for Hydrovac Excavation / Construction Services - Remote - **$3,000,000 - $5,000,000 COP Monthly**: - **Full-time, remote position**: - **Company in USA**: - **Opportunities for growth** Interstaff LLC is a global staffing company searching for a **qualified Office Manager - Remote** to work for one of our third-party clients, **Dig Alert...

  • Data Researcher

    hace 7 días

    Desde casa, Colombia Slashdot Media A tiempo completo

    **Researcher** **_Summary: _**The Researcher conducts market research to identify selling possibilities, actively seeks out new sales opportunities and contact information. **_Essential Job Functions:_** - Prospect for new clients - Develop comprehensive knowledge of all products, pricing, proposal & insertion order components such as performance...

  • Manager Sem

    hace 4 semanas

    Desde casa, Colombia Groupm Nexus A tiempo completo

    At GroupM Nexus, we are looking for a Manager SEM for our Global Hub. We are looking for talented people who want to be part of the leading media investment group! **YOUR MAIN FUNCTIONS WILL BE**: - Develop strong relationships with counterparts in GroupM regional teams (Europe, U.S., Asia). - Support the training and growth of your local Search team. -...

  • (Colombia) Account Manager

    hace 1 semana

    Desde casa, Colombia SupportYourApp A tiempo completo

    Passionate about the latest trends in Tech? What if you had a chance to be a part of the world's leading Hardware, Software of SaaS solutions? Don't miss your chance to become a mediator between our company, a group of our clients and support teams. Join our team as an **Account Manager** to provide high-level quality service for famous IT-companies from...

  • Manager, Analytics Implementations

    hace 1 semana

    Desde casa, Colombia Merkle A tiempo completo

    **Information Technology**: **Columbia, MD** **About the job**: At the highest level, you will manage the practices related to implementing analytics for our customers, and the training of staff related to these processes. You will also be involved in client-facing consulting responsibilities. You will report to the Director, Analytics Implementation. The...

  • Manager Sem

    hace 2 semanas

    Desde casa, Colombia Groupm Nexus A tiempo completo

    At GroupM Nexus, we are looking for a Manager SEM for our Global Hub.We are looking for talented people who want to be part of the leading media investment groupYOUR MAIN FUNCTIONS WILL BE: Develop strong relationships with counterparts in GroupM regional teams (Europe, U.S., Asia). Support the training and growth of your local Search team. Enforce Paid...

  • People Manager

    hace 2 semanas

    Desde casa, Colombia Thermo Fisher Scientific A tiempo completo

    Work ScheduleStandard (Mon-Fri)Environmental ConditionsOfficeAssociate Director, Project Management - People ManagerTo be eligible for consideration, you must have experience functioning as a CTM or PL at ppd and have experience in Neurosciences indications.At Thermo Fisher Scientific, you'll discover meaningful work that makes a positive impact on a global...

  • Program Manager, Latin America

    hace 2 semanas

    Desde casa, Colombia Terraformation A tiempo completo

    **Job Mission** The Program Manager in Latin America will oversee a portfolio of international forestry projects in Terraformation’s Seed to Carbon Forest Accelerator, from project design through implementation and monitoring. They will help set strategy and experience for global forestry partners working to scale their forest restoration operations,...

  • Mgr Quality Assurance- Fully Remote

    hace 2 semanas

    Desde casa, Colombia Thermo Fisher Scientific A tiempo completo

    At Thermo Fisher Scientific, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life - enabling our customers to make the world healthier, cleaner and safer. We provide our teams with the resources needed to achieve individual career goals while taking science a step beyond through...

  • Quality Assurance Consultant

    hace 3 semanas

    Desde casa, Colombia Salesforce A tiempo completo

    Job Category Customer Success Job Details **About Salesforce** We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your...

  • Client Success Manager

    hace 4 semanas

    Desde casa, Colombia Fountain Forward A tiempo completo

    **lient Success Manager Job Description**: Fountain Forward Client Success Managers serve as a communication and problem-solving liaison between the client and the entire Fountain Forward team. You serve as a representative of Fountain Forward values, culture, and expert on marketing services to the client. You are the primary point of contact handling all...

  • Quality Manager

    hace 2 semanas

    Desde casa, Colombia TaskUs A tiempo completo

    Use JD on fileIf you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with usTaskUs is an Equal Opportunity Employer

  • Mgr Quality Assurance- Fully Remote

    hace 2 semanas

    Desde casa, Colombia Thermo Fisher Scientific A tiempo completo

    At Thermo Fisher Scientific, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life - enabling our customers to make the world healthier, cleaner and safer. We provide our teams with the resources needed to achieve individual career goals while taking science a step beyond through...

  • Senior Property Manager

    hace 2 meses

    Desde casa, Colombia Coastline Equity A tiempo completo

    **Summary & Objectives** **Relationship** - Report to the Director of Property Manager remotely. - Lead and supervise Residential Property Managers, Assistant Residential Property Managers, On-Site Managers, and Residential Property Management support personnel remotely. - Establish relationships with colleagues in all departments within the company. -...