Reporting Analyst

hace 2 semanas


Bogotá, Bogotá D.E., Colombia Foundever A tiempo completo

OPEN TO ALL AGENTS, QAs & RTAs INTERESTED IN THE POSITION LOCATED IN BOGOTÁ

JOB DESCRIPTION:


Responsible of providing support to the operation and workforce by meeting reporting needs that comply with the client and with internal expectations and requirements.

Provides analysis on trends, causes, variances and distributes routine/ad-hoc reports. Support workforce team on real-time tasks when necessary.

RESPONSIBILITIES:

  • Extract, filter and aggregate data through logical queries and basic programming.
  • Analyze user data needs and determine needs resolved through automated repeatable process.
  • Prepare transparent standard reports and analyze to support business needs.
  • Develop and enhance spreadsheets and databases' functionality like usage of forms, templates and logic functions.
  • Handle information processed confidentiality and proprietary nature of database.
  • Develop and create data layout like tables, charts, graphs, heat maps and process flow diagrams

Skills:

  • Excellent verbal / written English communication skills
  • Ability to work in a fastpaced environment
  • Maintain databases and perform updates as necessary to ensure accuracy
  • Strong attention to detail.
  • Proficiency using Macros, ACCESS, Excel.
  • SQL Knowledge is a MUST
  • Experience with DBMS is a plus (SQL Server, PostgresSQL, MySQL, Etc...)

Requirements:

  • 6 months on your current position and demonstrates previous workforce experience.
  • Not having any verbal warnings or disciplinary processes active (90 days).
  • Excellent metrics and performance.
  • Full time availability.

About Foundever
Foundever is a global leader in the customer experience (CX) industry.

With 170,000 associates across the globe, we're the team behind the best experiences for +750 of the world's leading and digital-first brands.

Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.


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