Infrastructure Services Site Reliability Engineer

hace 2 semanas

Colombia Kyndryl A tiempo completo
Who We Are

Kyndryl is a market leader that thinks and acts like a start-up. We design, build, manage, and modernize the mission-critical technology systems that the world depends on every day.

So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers, and our communities.

The Role

Your Role and Responsibilities:

  • The SRE is a strategic thinker and will help drive Kyndryl to continuously improve service status and maintain robust monitoring, alerts, and reporting on compliant environments and identify areas that require automation, as well as drive infrastructure modernization initiatives. You must be an expert leader in building a trusted relationship with our customers and partnering with them for success.
  • The SRE will focus on endtoend services across customer sites and platforms, understanding the IT infrastructure service lifecycle to drive improvements in site reliability, define SLOs, lead customer communications related to delivery and present findings, results and proposals to all stakeholders.
  • Background in Architecture with a strong technical background in multiple infrastructure disciplines, with deep technical experience serving large enterprise environments. You must have worked in an Agile environment and must know service management methodologies such as ITIL.
  • Collaborative, proactive, entrepreneurial, able to handle responsibility, and love to innovate. With quality, robustness, and security in mind, you will drive and implement new tools to facilitate operations, improve reliability, gather feedback on our platforms and make changes to resolve or mitigate common operational issues.
  • This person will work to improve automation of common processes and find innovative improvements and solutions to help services scale and become increasingly selfhealing.
Who You Are

  • Required Professional and Technical Expertise:
  • Experienced infrastructure architect.
  • Operational management, including incident management and escalation.
  • Experience working or operating as SRE.
  • Experience troubleshooting production systems and performing RCA.
  • Working experience in Infrastructure Services.
  • Previous experience working with public cloud platforms such as AWS, Openshift, Azure, GCP, or others.
  • Experience implementing process improvement through automation.
  • Experience with infrastructure capacity management reporting, forecasting, and performance management.
  • Consulting and advisory experience, particularly in the enterprise infrastructure space.
  • Ability to work in a global, multicultural, and diverse environment.
  • Knowledge of containerized workloads and management platforms such as Docker or Kubernetes.
  • Strong solution and design experience in an enterprise environment: Windows server, Linux server (RHEL is preferred), UNIX (AIX, Solaris), Windows server, storage, and Hyperscaler Cloud (AWS, Azure, Google Cloud Platform).
  • Good leadership ability/skills
  • Preferred Professional and Technical Expertise:
  • Expertise with Ansible, Github, Python
  • Knowledge of SER practices
  • Knowledge in public cloud AWS, Openshift, Azure, GCP
Being You


Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are.

We welcome people of all cultures, backgrounds, and experiences.

But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice.

This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture.

That's the Kyndryl Way.

What You Can Expect


With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value.

Our employee learning hub gives you access to the best learning in the industry to receive certifications and accreditations, including Microsoft University, AWS Cloud Center of Excellence, Udemy, and the Harvard Business Review.

Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations.

At Kyndryl, we invest heavily in you We want you to succeed so that together, we will all succeed.

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