Program Administrator

hace 2 semanas


Bogotá, Bogotá D.E., Colombia Citi A tiempo completo

The Service Analyst 1 is an entry-level position responsible for executing day to day customer service activities, while ensuring adherence to Citi's policies and guidelines, in coordination with the Customer Service function.

The overall objective is to resolve client inquiries and issues and to provide on-going customer support.

Responsibilities:

  • Provide operational support across function, including administering defined procedures, performing analysis and preparing reports
  • Manage a portfolio of clients, delivering service that meets or exceeds client expectations and serve as the point of contact for daytoday complex client inquiries regarding banking products
  • Manage and own cases through to a timely resolution and assist with root cause analysis and identifying fixes and preventative measures
  • Liaise with internal and external crossfunctional partners to meet or exceed the needs of Citi clients
  • Create reports for internal and/or external distribution and conduct research to support initiatives and ongoing reporting needs
  • Provide assistance/mentoring to junior analysts
  • Perform regulatory, audit and control assessments as well as feasibility analyses for process changes, as needed

Qualifications:

  • Bilingual Spanish-Portuguese, trilingual SPA-ENG PORT preferred
  • Previous relevant experience in call center
  • Effective verbal and written communication
  • Proven ability to creatively solve problems
  • Proven analytical and critical thinking skills
  • 25 years of relevant financial services experience preferred

Education:

  • Bachelor's/University degree or equivalent experience
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

-
Job Family Group:

Customer Service

-
Job Family:

Service

-
Time Type:

Full time

  • Citi is an equal opportunity and affirmative action employer.


Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

View the "
EEO is the Law" poster. View the
EEO is the Law Supplement.

View the
EEO Policy Statement.

View the **Pay Transparency Posting
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