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Junior Business Continuity

hace 4 meses

Desde casa, Colombia CRG Solutions A tiempo completo

_Próposito del cargo_


Responsable de la ejecución de labores operativas asociadas al monitoreo de sistemas de continuidad de negocio con el objetivo de garantizar la disponibilidad de los sistemas administrados y soportados de clientes.


Responsable de mantener bitácoras de las herramientas de los servicios de Business Continuity (replicación, respaldo y almacenamiento) que la empresa ofrece a clientes internos como externos.

Apoyar a los especialistas en la atención de incidentes y requerimientos sobre las infraestructuras administradas.

_Responsabilidades Claves_

  • Realizar monitoreo sobre las herramientas de administración de las tecnologías sobre las cuales brinda soporte el área de Business continuity (Replicación, respaldo y almacenamiento)
  • Relanzar tareas de respaldos fallidas que no requieran escalaiento a especialista.
  • Validar estado de réplicas con reporte de falla y realizar escalamiento a especialista.
  • Completar Bitacoras de respaldos y replicación.
  • Recibir escalamientos de Nível 1 3 de servicio dentro de la estructura de CSC para dar diagnóstico inicial a la solución a incidencias y/o solicitudes de cliente final presentadas sobre las tecnologías soportadas.
  • Realizar documentación en la herramienta corporativa de diagnóstico inicial y/o seguimiento que se han realizado con el cliente interno y externo.
  • Mantener actualizada los datos que maneja el área para soportar los productos y tecnologías ofrecidas.
  • Apoyar en la generación de reportes de fallas de los clientes (locales y regionales).
  • Apoyo a clientes durante la programación de ejercicios de disaster recovery
  • Todas las demás funciones inherentes al cargo que sean asignadas por el jefe inmediato.
  • Realizar el escalamiento funcional y/o jerárquico.

_Formación Académica:
__Tecnólogo o ingenieria en Sistemas, Telecomunicaciones o carrera afín._

_Experiência Mínima:
__ 1 Año _

_Conocimientos en:
__ _

  • Mandatorio:_
  • Sistemas operativos Windows y Linux._
  • Uso básico de Ofimática (Excel, Word) para tratamiento de información._
  • Nociones en herramientas de Virtualización. _
  • Deseable:_
  • Herramientas de respaldo Commvault._
  • Conocimiento en Hypervisor VMware._
  • Software de replicación._
  • Inglés

Lectura:
Bueno

Escritura:
Bueno

Conversación:
Bueno_

  • Nível suficiente para leer, escribir y sostener conversación coherente._

_Habilidades Personales_
- _Entender el Negocio o área de negocio._
- _Diligente y servicial._
- _Buen relacionamiento interpersonal._
- _Orientado al logro._
- _Buen desempeño bajo presión._
- _Capacidad para tomar decisiones._
- _Mantener un enfoque organizacional hacia el mismo destino._
- _Conducir a objetivos con eficacia, velocidad y agilidad_
- _Comunicación efectiva_
- _Ser abierto y receptivo_
- _Demostrar flexibilidad Personal_
- _Capacidad de análisis para asignar prioridad a los eventos._