Operations Junior Analyst
hace 2 semanas
If you are passionate about iGaming and want to create amazing user experience for our players, join one of our dynamic and enthusiastic teams as a Front-End Engineer.
We are on a mission to design sports betting and online casino experience for millions of players in Americas and through the most innovative solutions our aim is to give sports and casino fans the chance to win every day.
What will you do:
- Making calls according to the number of requests (Callback in Spanish)
- Reports to providers (in English).
- Reports to other areas as appropriate (in Spanish).
- Support in additional activities according to the needs of the op.
- Resolution of retail requests
All About You:
- Ability and agility to work multichannel.
- Ability to analyze and solve problems in real time or under pressure.
- Manage a high degree of empathy with customers: understanding, patience and kindness.
- Good handling of computers, browsers and systems.
- Perfect command of Spanish: Verbal and written with good spelling.
- Basics of English to understand and manage work systems and make reports to suppliers. Preferably handle a level between B2-C1. Part of the interviews will be in English.
- Great motivation, reliability and flexibility for schedules.
- Residence in Bogota. 100% presence for the first 2 months.
- Competitive compensation
- Flexible working hours
- Ability to work remotely
- Opportunity to travel to global offices
- Generous annual holiday
- Annual bonus up to 10% of salary
- Annual training budget
- Autonomy we embrace personal freedom and responsibility
- Creativity we are open to new ideas of how we can be better
- Growth we want you to develop personally as well as professionally
To engage and delight players by delivering friendly, fun and fair betting experiences.
Our values
- Excellence: We improve continuously to achieve exceptional results
- Collaboration We work inclusively to deliver success
- Transparency: We communicate openly, timely and truthfully
- Empathy: We appreciate and respect the perspectives of others
- Do what makes sense, question what doesn't
We are in online, social, and land-based gaming businesses to create amazing, integrated experiences that our players love.
We are proud to have won a number of prestigious industry awards:2021 EGR North America Awards
- Casino Operator of the Year
- Customer Service Operator of the Year
- Social Gaming Operator of the Year
- Digital Operator of the Year
All qualified applicants will be considered for employment without regard to race, national origin, ancestry, sex, sexual orientation, sexual identity, and expression, marital status, family status, lifestyle, age, culture, religion, military, and veteran status, citizenship, or disability.
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