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Planning and Logistics Assistant

hace 4 meses

Bogotá, Bogotá D.E., Colombia British Council A tiempo completo
Planning and Logistics Assistant (Canada Direct Delivery)

Date:12 Feb 2024

Location:
Bogota
, Americas, CO

Company:
British Council

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.

We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK.

We support them to build networks and explore creative ideas, to learn English, to get a high-quality education and to gain internationally recognised qualifications.

Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. In we reached 650 million people.

Salary:
$3,320,572 COP

Contract Type:
Indefinite

Location:
Bogota

Closing Date:
advert will close on
Sunday, February 25, 2024 at 23:59 Colombia time.

Role Purpose
This role will plan and support exams delivery at remote sites, getting the right balance between effectiveness and efficiency.

You'll be turning demand into actionable plans, ensuring every test session runs as expected while maximising operational efficiency and margins.

You will help maintain high service levels and have a backup plan for every scenario.


You will be constantly monitoring and adjusting our plans to adapt to changing needs, filling capacity gaps, and optimising costs without compromising quality.

Handling sensitive materials with the utmost care, you will ensure exchanges happen smoothly and on time, always keeping our rigorous compliance standards.


As the go-to person for venues and supervisors, you will be the communication link on test days ensuring everything runs seamlessly which means working on frequent weekend shifts.


Main accountabilities but not limited to the following

  • Translates demand into capacity plan for venues, VCS examiners
  • Books venue for Test Day. Coordinates with Operations team to ensure resource profile and core staff plans are in line with test venue requirements
  • Undertakes delivery functions in preparation for Test Days in line with British Council processes
  • Receives instructions and requests up to 3 days before Test Day, planning and organising given resources accordingly (often at short notice) to ensure that work is carried out efficiently and effectively
  • Supports the functions of confidential materials handling and the Confidential Materials Room (CMR) to ensure British Council standards are met in set up and day to day operations.
  • Undertakes distribution of exam materials for designated test venues. Ensures exam materials are received at Test Centre and processed securely
  • Provides timely escalation of issues, enabling the adaptation of work plans where necessary.
  • Proactively works with Operations Manager to deliver satisfactory and timely resolution of customer (internal or external) complaints, coordinating input from other team members as required. Ensures the customer is kept informed throughout the process.
  • Keep records of venue contracts and supports procurement team, as needed.
  • Raises POs for venues. Liaises with CMR and Logistics Manager/Operations Manager on equipment required at venues, as required.
  • Plans and prioritises own work activities, which span across a range of different work streams, responding to changing and at times competing requirements to ensure effective delivery of responsibilities over a weekly/monthly time horizon.

Requirements of the role

  • Experience working in a busy operational environment delivering high levels of customer service.
  • Ability to ensure compliance, risk and security standards are monitored and maintained.
  • Experience of supporting on delivery of computer based exams
  • Written and verbal proficiency in English at B1 level is required
A connected and trusted UK in a more connected and trusted world.

Equality, Diversity, and Inclusion (EDI) Statement
The British Council is committed to policies and practices of equality, diversity and inclusion across everything we do. We support all staff to make sure their behaviour is consistent with this commitment.

We want to address under representation and encourage applicants from under-represented groups, in particular, but not exclusively, on grounds of ethnicity and disability.

All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.

The British Council is committed to safeguarding children, young people and adults who we work with.

We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Ri