Manager Platform Ops

hace 2 semanas

Municipio de San Vicente Ferrer, Colombia Adidas A tiempo completo

Purpose & Relevance for the Organization- The Adidas platform landscape is rapidly transforming we need talented multi-taskers who can drive value from this landscape for the Lam market.


  • Manage day to day operations for the Lam eCommerce storefront.
  • Develop key relationships and drive KPI's.
  • Knowledge and passion for Data Science and data driven processes is a big plus.


 Key Responsibilities
  • Monitor KPIs.

Track incident management and business demand including:
Busines Case management and RFC Management.

  • Manage day to day operations of the Adidas Lam Salesforce Cloud Commerce storefront.
  • Define, Lead, drive, support and negotiate incident management process SLA based on business requirements and needs.
  • Planning and coordination of platform level topics for hype/product launches and commercial activations.
  • Act as a liaison between global and local teams to facilitate the delivery for new front end functionalities.
  • Support business initiatives by functioning as a techenabler. This involves understanding business needs and proposing creative solutions.
  • Determine relevant KPIs and drive results from multiple teams.
  • Drive meetings with Merchandising/Marketing Activation to plan key sales(Hype).
  • Drive meetings with infra and IT Operations teams to ensure platform stability and overall customer experience are running at peak efficiency.
  • Site performance improvement and build/release stability are top among the multiple priorities(Coordinate site health checks).
  • Data Driven approach to operations is a key goal for our team.


 Key relationships
  • Merchandising team eCommerce Lam for product data management.
  • Activation Team eCommerce Lam for understanding the upcoming sales and ensuring the customer is getting the right experience.
  • Various IT Operations teams based in who Herzo support the following
  • Salesforce Cloud Commerce
  • IMP + SAP AFS + OMNI
  • Order Management Systems
  • TIBCO
  • CMS
  • WMS
  • Business teams based in LAM who support the following
  • Analytics.
  • Sales Performance.
  • Post-Orders Ops.
  • Customers Service
  • Consumer Experiece etc
  • Knowledge, skills and abilities
  • Tech background.
  • Technical integrations with e commerce platforms and experience with ecommerce providers (Payments, ERP, marketplaces).
  • Fluency in English and Spanish (written and spoken).
  • Stakeholder management, project manajement, teamwork.
  • Global mindset and international background.
  • A high level of analytical thinking, Bussiness and commercial knowledge.
  • Experience in working in eCommece in fashion/retail industry is a big plus.
  • Requisite Education and Experience / Minimum Qualifications
  • University degree in Industrial Engineer, IT, Business administratio; etc.
  • 35 years' experience in a consumerdirect channel role, preferably in operations.
  • Experience in multinational companies
  • Fluency in English (written and spoken)
  • Skills with at least one of the following analytics tools(google analytics, adobe analytics, Microstrategy) to detect trends and behaiviors in the metrics from tech perspective.
AT ADIDAS WE HAVE A WINNING CULTURE. BUT TO WIN, PHYSICAL POWER IS NOT ENOUGH. JUST LIKE ATHLETES OUR EMPLOYEES NEED MENTAL STRENGTH IN THEIR GAME.

WE FOSTER THE ATHLETE'S MINDSET THROUGH A SET OF BEHAVIORS THAT WE WANT TO ENABLE AND DEVELOP IN OUR PEOPLE AND THAT ARE AT THE CORE OF OUR UNIQUE COMPANY CULTURE:
THIS IS HOW WE WIN WHILE PLAYING FAIR.

COURAGE:
Speak up when you see an opportunity; step up when you see a need.

OWNERSHIP:
Pick up the ball. Be proactive, take responsibility and follow-through.

INNOVATION:
Elevate to win. Be curious, test and learn new and better ways of doing things.

TEAMPLAY:
Win together. Work collaboratively and cultivate a shared mindset.

INTEGRITY:
Play by the rules. Hold yourself and others accountable to our company's standards.

RESPECT:
Value all players. Display empathy, be inclusive and show dignity to all.

ADIDAS CELEBRATES DIVERSITY, SUPPORTS INCLUSIVENESS AND ENCOURAGES INDIVIDUAL EXPRESSION IN OUR WORKPLACE. WE DO NOT TOLERATE THE HARASSMENT OR DISCRIMINATION TOWARD ANY OF OUR APPLICANTS OR EMPLOYEES. WE ARE AN EQUAL OPPORTUNITY EMPLOYER.
***- JOB TITLE:
  • (Temp position 8 months) Manager Platform Ops ecommerce LAM
  • Maternity leave
  • BRAND:
- adidas
  • LOCATION:
  • Bogota
  • TEAM:
  • Digital
  • STATE:
  • DC
  • COUNTRY/REGION:
  • CO
  • CO
NTRACT TYPE:

  • Full time
  • NUMBER:

DATE:

  • May 9, 2023

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