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Customer Service Technical Support

hace 4 semanas

Cartagena, Colombia Lean Solutions Group A tiempo completo

3 days ago Be among the first 25 applicants

Direct message the job poster from Lean Solutions Group

Talent Acquisition Coordinator // LEAN BPO // Hiring now

About Lean Solutions Group:

Hey there, future heroes If you're looking for an epic workplace, buckle up and get ready to work in a company that provides benefits aligned with your search for professional success.

Picture this: you'll join forces with like-minded professionals who are just as passionate and driven as you are, who will push you to new heights and challenge you to become your best version.

Prepare to be dazzled by an incredible work environment that inspires creativity and productivity. As a member of our team, you'll have the privilege of working in areas like our Lean VIP and you'll get to brush up on your English skills as you would have a close work relationship with top U.S. companies that will open doors to unimaginable opportunities and international visibility.

You’ll gain access to education programs, gyms, hotels, financial institutions, and more alliances to boost your journey to become the best professional in your area.

We believe in the power of a personal and work-life balance; that's why we give you special days to spend your time on the things that matter most, like family and personal passions.

Role Description:

We are looking for customer support representatives with strong organizational skills and a high focus on customer service. The goal of a customer support representative is to support rapidly-growing service solutions and provide an exceptional customer experience. We work with a wide range of commercial “for-hire” transportation companies and private fleets. You will be assisting customers in troubleshooting and resolving training and technical issues, providing account documentation, and assisting with account resolution/escalations, via phone, chat, and email.

Key Responsibilities:

  1. Set scheduled shift
  2. Help customers with a wide range of general inquiries on product and/or account issues and questions
  3. Solve customer issues and escalations about products and services
  4. Experience in multi-channel servicing including excellent phone skills and good writing skills for web, email, and text requests
  5. Ability to prioritize work queue and backlog in addition to incoming customer requests
  6. Complete help tickets for issues that require technical support or development team assistance
  7. Provide excellent customer service and take ownership throughout the service cycle from initial request to final close out of the support request

Required Skills:

  • Advanced Customer Service Skills.
  • High technical aptitude in both learning software and Mobile Applications (Android and iOS).
  • Able to explain technical issues in multiple ways from Novice to Advanced knowledge users.
  • Advanced knowledge of US FMCSA regulations (AG, Sleeper, HOS and On Duty Regs).
  • Advanced Troubleshooting Experience (able to think quickly, ask questions unscripted and multitask).
  • Years of experience would be 2 years in servicing a SAAS customer.

What's in it for YOU at Lean Solutions Group:

  • We believe in your talent, and we recognize your worth
  • Be part of a multicultural team and develop your skills
  • Access valuable growth opportunities and strengthen your career path by working with top U.S.-based companies
  • Collaborative and inclusive organizational culture
  • A dynamic work environment where you can connect, learn, and grow within our vibrant community
  • Competitive Salary: Enjoy a high and competitive salary package that recognizes your skills and contributions
  • Work-Life Balance: Benefit from a 40-hour workweek, promoting a healthy work-life balance
  • Paid Time Off: Take advantage of 2 days off per year to recharge and focus on personal well-being

Ready to ensure customers love our products? Make a difference with us Apply now to be a part of our international team and contribute to the success of Lean Solutions Group.

Seniority level

Entry level

Employment type

Full-time

Job function

Customer Service

Industries

Administrative and Support Services

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