Team Leader

hace 3 semanas

Colombia Peak Support co A tiempo completo

At Peak Support, we are passionate about delivering exceptional service to our customers and clients. As a rapidly growing services provider, we offer a wide range of services including customer support, sales operations, and business process outsourcing to high-growth companies. Our commitment to providing outstanding customer experiences and supporting our clients as they grow and scale is at the heart of everything we do.

Our mission is to empower our team to innovate and deliver beyond expectations. We are looking for a Team Leader who embodies Peak Support's core values and shares our deep commitment to our clients and team members. If you are driven by a passion for excellence and want to be part of a dynamic, client-focused team, we would love to hear from you.

We offer:

  1. Competitive compensation and excellent benefits.
  2. Comprehensive training and development programs.
  3. A fun, inclusive workplace culture.
  4. Opportunities for personal and professional growth.

We're looking for individuals who:

  1. Are proficient in both verbal and written English, demonstrating strong communication abilities.
  2. Possess a robust background in performance management, showcasing the ability to drive results effectively.
  3. Are adaptable and flexible, willing to accommodate shifting schedules, work hours, and holiday shifts.
  4. Demonstrate exceptional coaching skills to empower and develop team members effectively.
  5. Can maintain composure and deliver results under high-pressure situations.
  6. Have a proven track record of achieving targets and enhancing agent performance.
  7. Show commitment to providing outstanding service and prioritizing customer satisfaction.
  8. Possess keen analytical skills with meticulous attention to detail.
  9. Exhibit strong decision-making and problem-solving abilities.
  10. Are familiar with call center tools and processes, demonstrating a sound understanding.

Preferred, but not required:

  1. 2 years' experience as a Team Leader in the BPO industry.
  2. Strong background supporting a retail or e-commerce customer service account.
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