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Real Time Analyst (RTA) | Presencial | (Bogota) ¿Qué harás en este rol? Monitorear en tiempo real el desempeño de la operación para asegurar el cumplimiento de los KPIs. Gestionar la adherencia y los desvíos de staffing durante la jornada. Identificar riesgos operativos y proponer acciones correctivas inmediatas. Coordinar con supervisores y...

Ser el referente técnico de más alto nivel en los servicios de colaboración, telefonía, videoconferencia, torretas y plataformas de grabación. Será responsable de asegurar la continuidad operativa, la interoperabilidad entre soluciones, la calidad de voz, la trazabilidad de grabaciones y la gestión técnica integral de los servicios, coordinando...

Izo no es una empresa como las demás... ¡Descubre nuestro ADN! IZO es una escuela. Un club. Una lanzadera de talento y creatividad, con los instructores perfectos para echar a volar. Somos generosos, inconformistas, arriesgados, honestos, learningholics, y sobre todo, gente apasionada. Por dejar huella. Por vivirlo todo. Por aprender y desaprender cada...

¿Tienes experiencia en Contact Center y buscas aplicar tu criterio en el mundo de la Analítica Conversacional e Inteligencia Artificial? En Izo nos dedicamos a transformar el Experience Management (CX y EX) e impulsamos el futuro de la interacción humana mediante soluciones tecnológicas innovadoras. Promovemos un entorno de trabajo 100% remoto bajo el...

About the Job We’re seeking a Workforce Supervisor to direct, manage, and supervise a team of Workforce Analysts and Specialists. The ideal candidate will be responsible for the team’s performance and development, and will ensure that team members are focused on the delivery of company goals and client operational expectations. As Workforce...

About the Job We’re seeking a Workforce Supervisor to direct, manage, and supervise a team of Workforce Analysts and Specialists. The ideal candidate will be responsible for the team’s performance and development, and will ensure that team members are focused on the delivery of company goals and client operational expectations. As Workforce Supervisor,...

Izo no es una empresa como las demás... ¡Descubre nuestro ADN! IZO es una escuela. Un club. Una lanzadera de talento y creatividad, con los instructores perfectos para echar a volar. Somos generosos, inconformistas, arriesgados, honestos, learningholics, y sobre todo, gente apasionada. Por dejar huella. Por vivirlo todo. Por aprender y desaprender cada...

At One Touch Direct (OTD Americas) , we are looking for an analytical, dynamic WFM Analyst with strong operational leadership skills to join our Data Strategies team. If you have experience in real-time monitoring, metrics management, and executing action plans within the BPO industry, this opportunity is for you! What We Offer Base Salary: ...

Director to lead the planning, scheduling, and optimization of workforce operations in our call center. The ideal candidate will ensure optimal alignment of resources with demand patterns and design and test different outbound dialing strategies to maximize efficiency and revenue per lead and headcount. This role requires excellent interpersonal and...

Company Description We are One Sutherland — a global team where everyone is working together to create great breakthrough solutions. Our workforce has thrived in an environment of diversity of thought, experience and background. We celebrate our diversity and embrace it whole-heartedly. Sutherland is an equal opportunity employer. We promote a positive...

Director to lead the planning, scheduling, and optimization of workforce operations in our call center. The ideal candidate will ensure optimal alignment of resources with demand patterns and design and test different outbound dialing strategies to maximize efficiency and revenue per lead and headcount. This role requires excellent interpersonal and...

Software Imlpementation Engineer - VoIP, SIP, Networking, Windows Server Full-time We are One Sutherland — a global team where everyone is working together to create great breakthrough solutions. Our workforce has thrived in an environment of diversity of thought, experience and background. We celebrate our diversity and embrace it whole-heartedly....

Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they're our core expertise. We work with global iconic brands. We bring them a unique value proposition through market-leading technologies and business process excellence. At the heart of it all is Digital...

Company Description: We are One Sutherland — a global team where everyone is working together to create great breakthrough solutions. Our workforce has thrived in an environment of diversity of thought, experience and background. We celebrate our diversity and embrace it whole-heartedly. Sutherland is an equal opportunity employer. We promote a...

Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they're our core expertise. We work with global iconic brands. We bring them a unique value proposition through market-leading technologies and business process excellence. At the heart of it all is Digital Engineering -...

Job Description We are seeking for an Implementation Engineer with 5-10 years of experience to join our Delivery and Engineering team as NTR-x Professional Services Engineers (PSE). The role is responsible for the remote installation, implementation, configuration, and integration of the NiCE NTR-x platform, and for delivering enterprise-scale recording and...

Company DescriptionWe are One Sutherland — a global team where everyone is working together to create great breakthrough solutions. Our workforce has thrived in an environment of diversity of thought, experience and background. We celebrate our diversity and embrace it whole-heartedly. Sutherland is an equal opportunity employer. We promote a positive...

Company Description: We areOne Sutherland — a global team where everyone is working together to create great breakthrough solutions. Our workforce has thrived in an environment of diversity of thought, experience and background. We celebrate our diversity and embrace it whole-heartedly. Sutherland is an equal opportunity employer. We promote a positive...

DescriptionReal Time Analyst (RTA) | Presencial | [Bogota]¿Qué harás en este rol?Monitorear en tiempo real el desempeño de la operación para asegurar el cumplimiento de los KPIs.Gestionar la adherencia y los desvíos de staffing durante la jornada.Identificar riesgos operativos y proponer acciones correctivas inmediatas.Coordinar con supervisores y...

About the Job   We’re seeking a Workforce Supervisor to direct, manage, and supervise a team of Workforce Analysts and Specialists. The ideal candidate will be responsible for the team’s performance and development, and will ensure that team members are focused on the delivery of company goals and client operational expectations.   As Workforce...