technical support manager

The role You'll run our customer support queue end to end: diagnose, resolve, escalate, and close. Most tickets are configuration, access, and data questions. The rest need real investigation into why a customer's data looks the way it does. AI tools help you move faster, and you own every answer a customer gets. You'll report to our Head of Solutions &...

About BroadvoiceAt Broadvoice , we believe that exceptional customer experience is the cornerstone of business success. Our AI-powered contact center and communications solutions are designed to help mid-market businesses simplify service, enhance satisfaction, and swiftly resolve issues. Our holistic approach to CX sets us apart in the market. We don’t...

ScotiaTech Bogota, D.C., Capital District, Colombia Technical Support Associate At ScotiaTech we want you to be part of a team that is always in personal and professional growth, for this reason we are looking for our new Technical Support Associate. What will you do? Champions a customer focused culture to deepen client relationships and leverage broader...

ResponsibilitiesAssist the client in the use of the platform.Clarify doubts or questions.Address problems "bugs" effectively.Listen to comments and suggestions from customers.Provide solutions to possible problems or needs.Other tasks assigned according to operational needs.RequirementsBachelor’s degree in business administration or IT related...

Cali! Estamos buscando Customer Support Manager, Inglés C1 Buscamos un/a Senior Customer Support Manager que será una figura clave dentro de la operación de soporte para clientes en Estados Unidos y trabajará muy de cerca con la Dirección de Customer Support. Modalidad: Híbrida, mínimo 3 días presenciales por semana. Salario: A convenir+...

Title: Expert - Project Manager IMPAT (Business Support) Location: GSC BOG The Country Customer Implementation Manager is a critical role responsible for the successful onboarding and integration of new and existing customers. Ensuring we meet and exceed our customer promise and position ourselves as the provider of choice. Acting as the primary process...

Inchcape Américas busca un/a Technical Support para apoyar en la validación técnica de vehículos y en procesos logísticos, asegurando calidad y cumplimiento de especificaciones para diversas marcas de la compañía. El rol enfatiza la inspección de sistemas mecánicos, eléctricos y de carrocería, con seguimiento de incidencias y generación de...

Ready to level up your tech career? Our client is looking for a proactive Technical Support Coordinator – Web Hosting to act as the ultimate first line of defense in safeguarding seamless web experiences across dozens of client sites. In this 100% remote role, you’ll leverage cutting-edge monitoring tools to manage critical support workflows, building...

Cali! Estamos buscando Customer Support Manager, Inglés C1Buscamos un/a Senior Customer Support Manager que será una figura clave dentro de la operación de soporte para clientes en Estados Unidos y trabajará muy de cerca con la Dirección de Customer Support.Ofrecemos:Ubicación: Cali, Colombia.Modalidad: Híbrida, mínimo 3 días presenciales por...

Join the Overfuel Team!Support Project Manager -At Overfuel, you'll be part of a passionate, innovative team dedicated to transforming how automotive brands connect with customers online. Our platform streamlines digital marketing, website management, and lead generation, enabling our clients to accelerate growth and stay ahead in a competitive market. If...

About Truelogic At Truelogic we are a leading provider of nearshore staff augmentation services headquartered in New York. For over two decades, we’ve been delivering top-tier technology solutions to companies of all sizes, from innovative startups to industry leaders, helping them achieve their digital transformation goals. About Truelogic At Truelogic...

About Truelogic At Truelogic we are a leading provider of nearshore staff augmentation services headquartered in New York. For over two decades, we've been delivering top-tier technology solutions to companies of all sizes, from innovative startups to industry leaders, helping them achieve their digital transformation goals. Our team of 600+ highly skilled...

Twilio, a remote-first company, is hiring a Technical Support Expert 2 based in Colombia to support customers using the Twilio platform and to be the subject matter expert for APIs and SDKs.You will resolve basic and routine requests, document every interaction, and communicate with empathy across channels (email, chat, phone, Slack). The role is...

nue in Bogotá, Colombia is seeking a Technical Support Engineer to provide world-class technical assistance to customers, troubleshoot complex issues, and ensure customer success. You will work with engineering, product, and customer success teams to deliver an exceptional support experience.The role requires 3-5 years in customer-focused positions, strong...

The ideal candidate is a detail-oriented team player will handle all the resources and coordination from a technical standpoint. You must set and achieve objectives, ensure both top quality and control of the project, handle client and vendor interaction, and act as the subject expert. Deep knowledge of IMS architectures (VoLTE, VoWiFi, VoNR) mobile, fixed...

Proceso de Selección Ágil Modalidad híbrida en Bogotá Acerca de nuestro cliente Empresa del sector de Tecnología y Telecomunicaciones ubicada en Bogotá. Descripción Planificar, coordinar y supervisar proyectos tecnológicos desde su inicio hasta su finalización. Gestionar equipos técnicos y asegurar el cumplimiento de los plazos...

FactorIT Colombia En FactorIT buscamos un/a Technical Account Manager (TAM) con perfil técnico-comercial, capaz de conectar las necesidades de negocio de los clientes con soluciones innovadoras en Data & Analytics, Inteligencia Artificial y Fábricas de Software para trabajar de manera híbrida en Bogotá o Medellín. Responsabilidades principales ...

En FactorIT estamos buscando un Technical Account Manager! En FactorIT, líder en soluciones de Data & Analytics, Inteligencia Artificial, Cloud y Transformación Digital en Latinoamérica, buscamos un Technical Account Manager (TAM) con un sólido perfil consultivo y técnico-comercial, capaz de entender las necesidades de negocio de nuestros clientes y...

Proceso de Selección ÁgilModalidad híbrida en Bogotá Acerca de nuestro cliente Empresa del sector de Tecnología y Telecomunicaciones ubicada en Bogotá. Descripción Planificar, coordinar y supervisar proyectos tecnológicos desde su inicio hasta su finalización.Gestionar equipos técnicos y asegurar el cumplimiento de los plazos...

Overview Workana is the largest remote work platform for talents in Latin America. Our new segment, Workana Premium, focuses on matching the most exceptional professionals with leading and innovative companies around the globe. Enjoy competitive compensation, dedicated support, and the flexibility of remote work within a dynamic environment that fosters...