technical support engineer

BairesDev is seeking a Technical Support Engineer to diagnose and resolve GenAI-powered chatbot and search issues, while owning Zendesk configuration and Jira hygiene. This 100% remote role connects you with a global team delivering AI-driven products.You will collaborate with TPMs, BAs, Scrum Masters, and engineers, applying advanced troubleshooting to...

Company DescriptionAbout Sutherland: Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.We’ve...

📍 Location: Versalles, Cali (Hybrid mode: On-site Tuesdays and Thursdays) 💰 Salary: $3,850,000 + $70 USD Performance Bonus ⏰ Rotating Schedule: Availability from 7:00 a.m. to 8:00 p.m. (2 days off)What will you do?✔ Handle escalated customer requests via chat, email, or phone. ✔ Support Level I agents in resolving complex issues. ✔ Document...

Twilio is seeking an experienced Technical Account Manager for a remote position in Colombia. This role involves providing technical support to customers, addressing issues, and collaborating with development teams. The ideal candidate has over 4 years of experience and a strong understanding of APIs and troubleshooting. You'll engage with customers to...

Descripción del Cargo: El Especialista en Integración y Soporte es responsable de la integración entre Genesys Cloud y Salesforce, facilitando la incorporación de usuarios, resolviendo incidentes de integración y brindando soporte proactivo para maximizar la eficiencia de la plataforma. Skills Mandatorios: Licenciatura en TI, Informática o experiencia...

Zemsania busca un(a) COBOL/AS400 Support Engineer para administrar y optimizar entornos AS400/iSeries. Se necesita un profesional con mínimo 5 años de experiencia en roles similares y conocimiento de COBOL, CL y bases de datos DB2/400.El candidato ideal deberá tener un nivel de inglés mínimo B2, ser capaz de desarrollar y mantener aplicaciones, y...

Fortinet, Inc. in Bogotá seeks an experienced technical sales/support professional to handle advanced troubleshooting for Fortinet products and to analyze customer network data for effective configurations. The role involves educating customers, coordinating with L3 support, and ensuring timely case closures.The candidate will collaborate with LATAM and...

Darwin AI is seeking an enthusiastic Support Executive to join our Operations team in Bogota. You will be the first point of contact for customers, ensuring they realize value from day one and helping them onboard with our AI solutions.You will build AI assistants, troubleshoot integrations, and coordinate with engineering and product teams to resolve issues...

Singular is seeking a Product Support Engineer for our LATAM team to handle B2B customer communications, perform deep-dive debugging, and deliver reliable resolutions. You will collaborate with Support, Product, and Engineering to improve the product and advocate for customers within the company.Strong English communication and self-motivation are essential....

En la tabla que verán a continuación describo el perfil, es para un cliente del sector Industrial en Estado Unidos por lo cual esfundamentalmanejar un nivel de inglés mínimo (B2) en adelante. Cargo: COBOL/AS400 Support Engineer Descripción del rol: Buscamos un profesional responsable de la administración, soporte y optimización de entornos...

My IT Crew in Colombia is seeking a Support Engineer to provide technical helpdesk support for business clients remotely, delivering friendly, professional service.You’ll diagnose issues with Windows workstations, Microsoft 365, servers, networking, and business applications; prioritize requests; escalate when needed; document fixes to improve internal...

Nutrient seeks a customer-obsessed, AI-forward engineer to be the first dedicated support hire for Nutrient Workflow, our workflow automation platform. You’ll own first-line support, reproduce issues, and work with engineering to provide fast, accurate solutions.You’ll work hands-on with customer infrastructure, use AI tools to automate repetition, and...

Softtek is hiring for a production support role in Bogotá and surrounding areas, with options for remote work across Colombia. The ideal candidate will have a strong background in C# and the .NET Framework, experience with AWS microservices and containerized environments such as Docker and Kubernetes, and the ability to validate deployments.This position...

A leading IT services provider in Colombia is seeking an IT Level 2 Support Engineer to deliver enterprise-level IT support. The ideal candidate will possess 3+ years of experience in managed IT services and have advanced technical skills in areas like server, firewall, and cloud technologies. This full-time role offers a competitive salary, weekly...

Laravel is seeking a Customer Support Engineer to join our global team and ensure excellent service for developers using our ecosystem, including Forge, Vapor, Spark, Envoyer, and Nova. The role requires answering tickets quickly, documenting issues, and guiding users through Laravel Cloud and Nightwatch products.Remote, contract or permanent positions...

Adistec Colombia busca un Engineering Sales Specialist para identificar necesidades de canales y brindar soporte técnico, trabajando junto al equipo comercial para contribuir en cierres regionales.Las funciones incluyen presentaciones técnicas, dimensionamiento, pruebas de concepto y capacitación al personal. Se valoran 2 años de experiencia y dominio de...

Karat is seeking Interview Engineers to join our community on a contractor basis. You will participate in technical interviews for software developers worldwide, creating an inclusive process and unbiased assessment.Responsibilities include facilitating interviews through Karat's platform, evaluating candidate performance, and partnering with Karat to test...

TMF Group in Bogotá is seeking an experienced Application Support & Operations specialist to join the global IT team. You will provide L2/L3 support for AWS-hosted applications, troubleshoot issues, and perform root cause analysis while adhering to ITIL practices.Responsibilities include incident/change management, on-call rotations, and collaboration with...

EXECUTEL is seeking a highly skilled bilingual IT professional in Bogotá to provide Tier 2 and 3 support for escalated issues within Windows and network environments. You will collaborate with helpdesk and engineering teams to troubleshoot, maintain IT infrastructure, and contribute to systems architecture for a U.S.-based company.The role requires advanced...

2 days ago Be among the first 25 applicantsContributes to the overall success of the Emerging Technology & Platform Engineering department in GFRT, ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensures all activities conducted are in compliance with governing...