Customer Svc Intmd Analyst
hace 2 semanas
The Customer Service Intermediate Analyst is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support, analyzing client service requests and defining and executing action plans involving data analysis and investigation and developing tailored training sessions or hosting massive events in order to promote Digital adoption of Digital Channels and Electronic Banking solutions.
Responsibilities:
Qualifications:
3-5 years of experience in a related role Client facing experience. Excellent public presentation skills. Proactive/Creative/Innovative Mindset Client and results oriented Bilingual in english, must be able to maintain fluent communications with clients. Tech support experience. Relevant experience (business/financial environment) preferred Demonstrated project management and organizational skills to prioritize multiple tasks Proven self-reliance and accountability and ability to manage risk Consistently demonstrate clear and concise written and verbal communication with ability to influence stakeholders Proven investigative and analytical skills Consistently deliver high-quality customer service with focus on building client relationships and achieving quality resultsEducation:
Bachelor's degree/University degree or equivalent experienceInglés Avanzado oral y escrito
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Job Family Group:
Customer Service------------------------------------------------------
Job Family:
Institutional Customer Service------------------------------------------------------
Time Type:
Full time------------------------------------------------------
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