Customer Svc Intmd Analyst

hace 2 semanas


Bogota, Colombia Citi A tiempo completo

The Customer Service Intermediate Analyst is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support, analyzing client service requests and defining and executing action plans involving data analysis and investigation and developing tailored training sessions or hosting massive events in order to promote Digital adoption of Digital Channels and Electronic Banking solutions.

Responsibilities:

Manage a portfolio of high-profile clients, ensuring queries are acknowledged, investigated and resolved timely and professionally and in line with departmental standards Research and analyze client service requests, operation, and digital profile to define an action plan to promote adoption of Digital Channels and Electronic Banking Solutions. Coordinate sessions with clients to understand their needs and provide advice on the benefits of using Digital Channels and Electronic Banking Solutions. Deliver client training of digital product based on client’s needs. Provide coaching and support to team and serve a point of contact for escalations Develop and maintain client portfolio through regular calls and face to face interaction, as needed Have an advisory mindset with the client to ensure the accomplishment of our digital strategy. Provide high Class service to the top tier corporate clients, identifying root causes and implementing action plans to improve customer experience Inform clients about problems (system failures, market issues) and provide regular resolution updates Advise on and advocate the implementation of process improvement and reengineering to improve client experience Maintain knowledge of new market and regulatory requirements affecting client portfolio/base Escalate customer feedback, processing delays and errors appropriately Conduct necessary analyses to resolve problems, liaising with internal teams on escalation, as necessary Complete tasks such as reviews, audit preparation, capacity planning, reporting and maintain control environment Participate in and advise on inquiry-volume reduction, client experience initiatives and cross-departmental initiatives Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

3-5 years of experience in a related role Client facing experience. Excellent public presentation skills. Proactive/Creative/Innovative Mindset Client and results oriented Bilingual in english, must be able to maintain fluent communications with clients. Tech support experience. Relevant experience (business/financial environment) preferred Demonstrated project management and organizational skills to prioritize multiple tasks Proven self-reliance and accountability and ability to manage risk Consistently demonstrate clear and concise written and verbal communication with ability to influence stakeholders Proven investigative and analytical skills Consistently deliver high-quality customer service with focus on building client relationships and achieving quality results

Education:

Bachelor's degree/University degree or equivalent experience

Inglés Avanzado oral y escrito

------------------------------------------------------

Job Family Group:

Customer Service

------------------------------------------------------

Job Family:

Institutional Customer Service

------------------------------------------------------

Time Type:

Full time

------------------------------------------------------


  • Quality Analyst

    hace 4 semanas


    Bogota, Colombia Grupo COS (Customer Operation Success) A tiempo completo

    We are looking for a Quality Analyst at GroupCOS! Are you looking for a new position in your career? Do you want a new challenge? Do you have experience working with US brands in the collections area? This job is for you! We´re looking for a detail-oriented person, who has good understanding of quality customer treatment and brand loyalty with ability to...


  • Bogota, Colombia Unilever A tiempo completo

    **Customer Facing Analyst** ¿Qué tal construir _un mundo mejor _mientras haces parte de una de las compañías de consumo masivo más grandes del mundo, donde puedes transformar tus ideas en realidades, siendo tu mismo? Te invitamos a ser parte de nuestro equipo y #VeaUnilever. **Pero primero, un mensaje importante.** La diversidad es uno de nuestros...

  • Customer Insights

    hace 2 días


    Bogota, Colombia Johnson & Johnson A tiempo completo

    General Resume The Customer Insights & Experience analyst plays a crucial role in gathering, analyzing, and delivering strategic information about customer behavior and preferences. Using advanced analytical tools and research techniques, this role identifies key trends, patterns, and opportunities to continuously enhance the customer experience....

  • Analyst Apar

    hace 3 días


    Bogota, Colombia Johnson & Johnson A tiempo completo

    We are searching for the best talent for Analyst APAR to be in Bogotá. **Purpose**:The Analyst APAR is responsible from an end-to-end perspective of the customer credit analysis, blocked order release process and customer daily credit data management with regional and multi-sector scope to support internal customers for strategic decisions, financial and...


  • Bogota, Colombia Jules A tiempo completo

    **Hi there! We are Jules and our client is looking for a** Financial Analyst!** **Key Responsibilities**: - ** SQL Technical Assistance**:Utilize SQL for data retrieval and manipulation to effectively support customer needs, indicating a blend of customer service and technical capabilities. - ** High-Quality Service**:Commit to outstanding customer service,...

  • Pricing Analyst

    hace 4 semanas


    Bogota, Colombia Newell Brands A tiempo completo

    **Position Title**:Pricing Analyst** **Location**: Bogota, Colombia **Reports to**:LATAM Pricing Coordinator The Pricing Analyst will be responsible to control and monitor all list prices and pricing condition changes/updates. This position will be the right hand of the Pricing Coordinator LATAM on administrating commercial agreements, uploading price...


  • Bogota, Colombia Copeland A tiempo completo

    Responsibilities: Consolidate the SOLA demand (Emerson and direct shipment) Analyze the analyses the demand and inform the opportunities and risks Manage the Open Order report (late / On Time) – strong follow up Intensive follow up will all origins (MX / USA / TH / CHINA / INDIA) on weekly bases The analyst will be the main contact (bridge)...

  • Reporting Analyst

    hace 7 días


    Bogota, Colombia IntouchCX A tiempo completo

    About IntouchCX IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term...

  • Pricing Analyst

    hace 4 semanas


    Bogota, Colombia Reps&Co A tiempo completo

    Assessing data from a variety of sources to gain insights into pricing strategies and market trends. - Analyzing competitor pricing and market trends to increase market share and profitability. - Tracking customer engagement to develop effective pricing strategies for products and offerings. - Recommending pricing strategies that align closely with market...

  • Business Analyst

    hace 2 días


    Bogota, Colombia IntouchCX A tiempo completo

    About IntouchCX IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term...

  • Business Analyst

    hace 3 días


    Bogota, Colombia IntouchCX A tiempo completo

    **About IntouchCX** **About the Job** We are changing the way people think about customer care, and we need your help! We’re looking for a Business Analyst to assist with Performing User Acceptance Testing (UAT) and the operationalization of business, process and/or system changes across training curriculums, training delivery, quality assurance and...

  • Facilities Analyst

    hace 2 semanas


    Bogota, Colombia IntouchCX A tiempo completo

    About IntouchCX IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term...


  • Bogota, Colombia Hexagon Asset Lifecycle Intelligence A tiempo completo

    **Responsibilities**: **Hexagon’s Asset Lifecycle Intelligence division** (Hexagon) is seeking a **Senior Implementation Analyst **within our ALI Americas group to work in ** Colombia, Chile, Mexico or Brazil**. Take a look at the description below and join us! - Participate in projects - Provide consulting services such as software configuration and...

  • Recruitment Analyst

    hace 6 días


    Bogota, Colombia Dyninno Colombia SAS A tiempo completo

    We are looking for a new Selection and Recruitment Analyst to join our Human Resources team. At Dyninno Colombia we want people who are passionate about helping others, who are persistent, empathetic, kind, and curious. We sell around 50,000 air tickets per month globally and build extraordinary customer service. The most common positions that we look for...


  • Bogota, Colombia Kaizen Gaming A tiempo completo

    **We are Kaizen Gaming** Kaizen Gaming is the leading GameTech company in Greece and one of the fastest-growing in the world, operating in 13 markets with 2 brands, Betano & Stoiximan. We always aim to leverage cutting-edge technology, providing the best experience to our millions of customers who trust us for their entertainment. We are a diverse team of...


  • Bogota, Colombia Stryker Corporation A tiempo completo

    **Who we want**: - **Detail-oriented process improvers.** Critical thinkers who naturally see opportunities to develop and optimize work processes - finding ways to simplify, standardize and automate. - **Collaborative partners.** People who build and leverage cross-functional relationships to bring together ideas, data and insights to drive continuous...


  • Bogota, Colombia IntouchCX A tiempo completo

    **About IntouchCX** IntouchCX is a global customer care and technology company that provides value-driven, future-forward solutions. For over 20 years, we have been the people and technology behind the world’s biggest brands, empowering human potential through our artificial intelligence division, Laivly, and driving change for our client partners through...

  • Tech Support Analyst

    hace 7 días


    Bogota, Colombia Pay Retailers A tiempo completo

    PayRetailers is a payment gateway designed to handle mass online payments to the Latin American market. The company combines local markets expertise with payment technology enabling global merchants to successfully expand their business into high growth, emerging markets while eliminating the many operational complexities of managing cross-border payments....

  • Fraud Analyst

    hace 7 días


    Bogota, Colombia Pay Retailers A tiempo completo

    PayRetailers is a payment gateway designed to handle mass online payments to the Latin American market. The company combines local markets expertise with payment technology enabling global merchants to successfully expand their business into high growth, emerging markets while eliminating the many operational complexities of managing cross-border payments....

  • Qualifying Analyst

    hace 3 días


    Bogota, Colombia Community Minerals A tiempo completo

    Community Minerals is a company that specializes in the purchase of mineral or royalty rights all over the US. We have earned an "A+" stellar reputation with the Better Business Bureau. We are actively seeking dedicated and enthusiastic callers to join our growing team. The Qualifying Analyst is responsible for receiving inbound calls and making follow-up...