Support & Customer Care Senior Specialist
hace 3 semanas
Descripción del empleo
La/El especialista de soporte se encargará de tomar chats de nuestros clientes directos para apoyarles a resolver sus dudas y solicitudes así como dar seguimiento a tickets internos y externos.
Analizar e informar sobre el mal funcionamiento del producto a nuestro desarrolladores Responder y dar soporte a consultas por teléfono, correo electrónico o a través de otros canales de comunicación de manera oportuna y profesional. Brindar asistencia técnica y solucionar problemas relacionados con el uso de nuestros productos a los especialistas y doctores. Dar seguimiento oportuno a los reportes globales para asegurar que la comunicación se lleve a cabo de la manera adecuada Compartir solicitudes de funciones y soluciones alternativas eficaces con los miembros del equipo para mejorar tiempos de respuesta Mantener y actualizar la base de conocimientos con preguntas frecuentes, soluciones a problemas comunes y mejores prácticas. Garantizar la auditoria, ejecución y seguimiento a procesos ligados a soporte, asegurando su cumplimiento Realizar en tiempo y forma la correcta asignación o retiro de permisos en las diferentes plataformas habilitadas para la operación en general
Requisitos
Experiencia de al menos 2 años en Tech support por chat y telefónico Seguimiento y resolución de Tickets internos y externos Experiencia en manejo de clientes vía chat Experiencia en escalaciones y trouble shooting Uso de Jira, G Suite, Slack Uso de CRM: Sales Force y/o HubSpot preferentemente Ingles conversacional / Avanzado Vivir en Bogotá (esquema de trabajo hibrido)
Información adicional
Te ofrecemos:
Salario básico de 3.. COP al mes Prestaciones de Ley Día de cumpleaños compensatorio Trabajo en modalidad híbrida Bonos de alimentación people pass Medicina pre-pagada al Sexto mes Plan de opciones sobre acciones Beneficio de educación para idioma inglés Plataformas de educación continua y descuentos con empresas-
Customer Care Manager
hace 3 semanas
Bogotá, Colombia Amadeus A tiempo completoJob TitleCustomer Care ManagerSummary of the role:Our global Airlines Customer Care team is responsible for providing excellent customer service to Outpayce Airlines customers. Managing key strategic customers from an operational perspective, drive customer improvements, ensure service delivery execution and being the customer voice. Our team is part of...
-
Customer Care Associate
hace 3 semanas
Bogotá, Colombia Autocab A tiempo completoJOIN OUR TEAM Customer Care Associate We're on the hunt for a vibrant Customer Care Associate to join our close-knit team and help our customers Go Further. Reason for the Role: The need to improve customer engagement levels will act as a critical differentiator between Autocab and its competition. A need has arisen to regularly contact our...
-
Clinical Support Specialist Sleep
hace 3 semanas
Bogotá, Bogotá D.E., Colombia Philips A tiempo completoJob TitleClinical Support Specialist Sleep & Respiratory Care Colombia, North Latam & MexicoJob DescriptionJob title:Clinical Applications Specialist Sleep & Respiratory Care Colombia, North Latam & MexicoYour role:Drives clinical decision support for sleep & respiratory products and solutions including sales presentations, product demonstrations, and...
-
Support & Customer Care Senior Specialist
hace 2 semanas
Bogotá, Colombia jameda GmbH A tiempo completoDoctoralia es la plataforma líder que conecta Especialistas de Salud con Pacientes a través de nuestra página web y aplicaciones. Somos una empresa de SaaS que brinda soluciones para digitalizar el sector salud. Hemos crecido a triple dígito durante los últimos 3 años y queremos crecer aún más para hacer la experiencia de la salud mas humana.La/El...
-
Support & Customer Care Senior Specialist
hace 3 semanas
Bogotá, Colombia MioDottore A tiempo completoDescripción de la empresa Doctoralia es la plataforma líder que conecta Especialistas de Salud con Pacientes a través de nuestra página web y aplicaciones. Somos una empresa de SaaS que brinda soluciones para digitalizar el sector salud. Hemos crecido a triple dígito durante los últimos 3 años y queremos crecer aún más para hacer la...
-
Customer Support Specialist
hace 3 semanas
Bogotá, Colombia Teleperformance A tiempo completoResumen Customer Support Specialist If you live in the city of Bogotá and have an English level of B2 (80%), we want to offer you to work in our social media vacancy with one of the most important social media networks globally. Your job objective is to help users to solve questions about the platform's functioning. You will work in...
-
Customer Support Specialist
hace 3 semanas
Bogotá, Colombia Full Potential Solutions A tiempo completoOverview Full Potential Solutions (FPS) is a performance-based analytically driven omnichannel solutions organization with operations in Kansas City, MO, Chennai, India, Bogota, Colombia and Manila, Philippines that puts culture and employees first. We are a rapidly growing global company, employing the best people, processes and proprietary technology...
-
Customer Care Representative
hace 2 semanas
Bogotá, Colombia Vantage Specialty Chemicals A tiempo completoVantage is a leading supplier of naturally derived specialty ingredients and formulations that cater to the evolving needs of industrial and consumer markets. Through our chemistries, our customer focus and our global footprint, we are ENABLING TOMORROW’S SOLUTIONS TODAY.As a company on the move, you’ll be working as part of a collaborative team and...
-
Business Support Specialist
hace 3 semanas
Bogotá, Colombia Teleperformance A tiempo completoOverview Business Support Specialist Seize the opportunity to make a significant impact as a Business Support Specialist. By building meaningful connections with new clients, you will not only increase your income but also open doors to an unexplored world within digital marketing. Picture yourself as a sales expert who will benefit from constant...
-
Technical Support Specialist
hace 3 semanas
Bogotá, Colombia Nuvei A tiempo completoTechnical Support SpecialistHybridThe world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners, to help them grow.WE ARE NUVEI. Nuvei (NASDAQ: NVEI) (TSX: NVEI) the Canadian fintech company accelerating the business of clients around the world. Nuvei’s modular, flexible and scalable technology allows...
-
Senior Engineer Remote Support
hace 3 semanas
Bogotá, Colombia Rockwell Automation A tiempo completoRockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale,...
-
Business Support Specialist
hace 3 semanas
Bogotá, Colombia Teleperformance A tiempo completoResumen Business Support Specialist Seize the opportunity to make a significant impact as a Business Support Specialist. By building meaningful connections with new clients, you will not only increase your income but also open doors to an unexplored world within digital marketing. Picture yourself as a sales expert who will benefit from constant...
-
Technical Support Specialist
hace 3 semanas
Bogotá, Colombia Nuvei A tiempo completoTechnical Support SpecialistHybridThe world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners, to help them grow.WE ARE NUVEI. Nuvei (NASDAQ: NVEI) (TSX: NVEI) the Canadian fintech company accelerating the business of clients around the world. Nuvei’s modular, flexible and scalable technology allows...
-
Customer Success Specialist
hace 3 semanas
Bogotá, Colombia InEvent A tiempo completoCUSTOMER SUCCESS SPECIALIST (NA) We look for people who are passionate about customer experience and nurturing relations! Your daily goal will be to WOW InEvent's users with your guidance and support, always staying connected with your team. Your experience is not the most important factor here, but your will to learn and make it happen! ...
-
Business Support Specialist
hace 3 semanas
Bogotá, Colombia Teleperformance A tiempo completoResumen Business Support Specialist If you live in the city of Bogotá and have an English level of B2 (80%), we want to offer you the opportunity to work in our specialized vacancy with one of the most important social media networks globally. Your job objective is to contact commercial executives of companies to identify their needs in the...
-
Agente Customer Care
hace 6 días
Bogotá, Colombia Iron Mountain A tiempo completoAt Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain. We provide expert, sustainable...
-
Systems Analyst 5-Support
hace 1 semana
Bogotá, Colombia Oracle A tiempo completoAs a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our...
-
Bogota, Colombia
hace 3 semanas
Bogotá, Colombia Asurion A tiempo completoJOB DESCRIPTION Hiring for Customer Care and Sales. ¿Está dedicado a proporcionar un servicio al cliente excepcional e impulsado a obtener resultados? ¡Únase al equipo de soporte de primera línea de Asurion hoy mismo como Representante de atención al cliente y ventas ! Como Representante de Atención al Cliente y Ventas, mantendrá un servicio al...
-
Customer Support Associate
hace 1 semana
Bogotá, Colombia Worldwide Recruiter A tiempo completoWe're helping one of our clients, Tiny Mile, hire for Customer Support Associate - flexible. “Why drive when you can send a robot?” Compensation: USD 5/hour. Location: Remote (anywhere). Skills: Proficient in order management and troubleshooting. Responsabilites and more: - Support the coordination of Tiny Mile's delivery fleet - Confirm and assign...
-
Customer Support Associate
hace 1 semana
Bogotá, Colombia Worldwide Recruiter A tiempo completoWe're helping one of our clients, Tiny Mile, hire for Customer Support Associate - flexible. “Why drive when you can send a robot?” Compensation: USD 5/hour. Location: Remote (anywhere). Skills: Proficient in order management and troubleshooting. Responsabilites and more: - Support the coordination of Tiny Mile's delivery fleet - Confirm and assign...