Tenemos otros empleos actuales relacionados con este campo que puede encontrar a continuación
-
Analytics and Planning Associate
hace 3 días
Bogotá, Cundinamarca, Colombia Twilio A tiempo completo**See yourself at Twilio**: Join the team as our next **_Analytics & Planning Associate_** within our Revenue Operations Analytics Team supporting Twilio's Communications Platform business unit. Our Communications Platform business unit plays a crucial role in enabling organizations to connect with their customers seamlessly through voice, messaging, and...
-
Director, Strategy
hace 3 meses
Bogotá, Colombia TransUnion LLC A tiempo completoWhat We'll Bring: This leadership position is responsible for supporting all strategic endeavors across the International business unit, including but not limited to: development and delivery of strategic growth plans, leadership of select vertical market growth / transformation strategies and competitive analyses, strategy and planning coordination with...
-
Business Finance Associate
hace 3 meses
Bogotá, Colombia Amadeus A tiempo completoJob TitleBusiness Finance AssociatePosition type: PermanentLocation: Bogotá D.C:, ColombiaJob ID: R12740Job family: FinanceSummary of the role:Our Team, Operational Efficiency Management is looking for a new colleague to help us run our existing Business Financial processes and focusing on enriching our Non-Labor Financial Data Management in the Hospitality...
-
Technical Support Associate
hace 2 meses
Bogotá, Colombia Publicis Re:Sources Global A tiempo completoJob DescriptionThe Technical Support Associate assists in managing all Data Center Infrastructure Management related activities for Groupe supported sites to ensure maximum possible service availability and performance.The candidate will work closely with Network, Server, Facilities, Real Estate and OTS teams in supporting the office server and network...
-
Technical Support Associate
hace 2 meses
Bogotá, Colombia Publicis Re:Sources Global A tiempo completoJob Description The Technical Support Associate assists in managing all Data Center Infrastructure Management related activities for Groupe supported sites to ensure maximum possible service availability and performance. The candidate will work closely with Network, Server, Facilities, Real Estate and OTS teams in supporting the office server and...
-
Sales Associate
hace 3 días
Bogotá, Cundinamarca, Colombia Okeanos Made From Stone A tiempo completo**About Okeanos Group, LLC.** Okeanos is a sustainable technology company whose mission is to solve a shared problem; our rapidly warming planet is overwhelmed with plastic waste, and we can’t wait for someone else to come up with the solution. WeAreTheSomeone. We’re raising our hands, and stepping up to the plate. We believe that together with some of...
-
Programmatic Associate
hace 3 meses
Bogotá, Colombia Publicis Global Delivery A tiempo completoJob Description At PGD, this role is responsible of leading the digital campaigns for the assigned advertisers. Implementation, optimization and reporting of the paid media advertisements are the most important aspects to achieve the campaigns KPI’s performance goals. Qualifications Key Qualifications: Bachelor’s degree 1 - 3 years of...
-
Release Management Associate
hace 1 mes
Bogotá, Colombia Scotiabank A tiempo completoRequisition ID: 204197 We are committed to investing in our employees and helping you continue your career at ScotiaTech. Purpose The International Wealth Management (IWM) team is committed to delivering comprehensive wealth and asset management solutions to our clients. We are in the process of further expanding to additional new geographies. In...
-
Release Management Associate
hace 6 días
Bogotá, Cundinamarca, Colombia Scotiabank A tiempo completo**Requisition ID**: 204197 We are committed to investing in our employees and helping you continue your career at ScotiaTech. **Purpose** The International Wealth Management (IWM) team is committed to delivering comprehensive wealth and asset management solutions to our clients. We are in the process of further expanding to additional new geographies. In...
-
Release Management Associate
hace 1 mes
Bogotá, Colombia Scotiabank A tiempo completoRequisition ID: 204197 We are committed to investing in our employees and helping you continue your career at ScotiaTech.PurposeThe International Wealth Management (IWM) team is committed to delivering comprehensive wealth and asset management solutions to our clients. We are in the process of further expanding to additional new geographies. In...
-
Release Management Associate
hace 4 semanas
Bogotá, Colombia Scotiabank A tiempo completoRequisition ID: 204197 We are committed to investing in our employees and helping you continue your career at ScotiaTech.PurposeThe International Wealth Management (IWM) team is committed to delivering comprehensive wealth and asset management solutions to our clients. We are in the process of further expanding to additional new geographies. In...
-
Senior Associate, Finance Contracts
hace 2 semanas
Bogotá, Cundinamarca, Colombia Rainforest Alliance A tiempo completo**Position summary**: The Senior Associate, Finance, Contracts and Compliance, Colombia is a key member of the Regions and Support units (Finance & Administration and IT) teams which includes Global Internal Compliance, Finance, IT, and Accounting. You will handle the day-to-day business administration the Colombian team. You will perform Global Internal...
-
Search Associate
hace 2 meses
Bogotá, Colombia Publicis Global Delivery A tiempo completoJob Description At PGD, the Search Analyst is responsible of leading the digital campaigns for the assigned advertisers. Implementation, optimization and reporting of the paid media advertisements are the most important aspects to achieve the campaigns KPI’s performance goals. Qualifications Key Qualifications: 1 to 3+ years of experience...
-
Centralized Service Associate Engineer
hace 4 semanas
Bogotá, Bogotá D.E., Colombia Trane Technologies A tiempo completoEn Trane TechnologiesTM y a través de nuestros negocios, incluidos Trane y Thermo King, creamos soluciones climáticas innovadoras para edificios, hogares y transporte que desafían lo que es posible para un mundo sostenible. Somos un equipo que se atreve a mirar los desafíos del mundo y ver posibilidades impactantes. Creemos en un futuro mejor cuando...
-
Associate, Colombia
hace 1 mes
Bogotá, Colombia Boston Consulting Group A tiempo completoWho We AreBoston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building...
-
Associate Design Director
hace 3 semanas
Bogotá, Colombia Media.Monks A tiempo completoMediaMonks is hiring a brilliant and thoughtful hands–on Associate Design Director to design for the world's highest–profile brands. What you’ll do Translate brand values, creative concepts, UX documentation and user–stories into functional and expressive design solutions by yourself, and brief and review designers on producing these designs. ...
-
Projects Finance, Senior Associate
hace 7 días
Bogotá, Cundinamarca, Colombia Rainforest Alliance Colombia A tiempo completo**Position summary**: The Projects Finance, Senior Associate provides support with the financial oversight of multiple projects in South America ensuring compliance with budgetary guidelines, monitoring financial performance, and providing accurate financial reports, preparing budgets, projections and reforecasts. This position works closely with country...
-
Senior Associate, Finance Contracts
hace 2 semanas
Bogotá, Bogotá D.E., Colombia Rainforest Alliance A tiempo completoPosition summary:The Senior Associate, Finance, Contracts and Compliance, Colombia is a key member of the Regions and Support units (Finance & Administration and IT) teams which includes Global Internal Compliance, Finance, IT, and Accounting. You will handle the day-to-day business administration the Colombian team. You will perform Global Internal...
-
Associate, Internship, Colombia
hace 3 meses
Bogotá, Colombia Boston Consulting Group A tiempo completoWho We AreBoston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building...
-
Tax Manager
hace 3 meses
Bogotá, Colombia Zimmer Biomet A tiempo completoValued Team member: We are glad you are exploring new opportunities within Zimmer Biomet!What You Can ExpectPlease note that the main function of this role will be to act as a Project Manager. This position's primary responsibility is to support tax team efforts across various special projects, including but not limited to: due diligence and integration for...
![Concentrix](https://media.trabajo.org/img/noimg.jpg)
Associate, Planning
hace 2 meses
The Work Force Management (WFM) involves effective operational planning & execution including Forecasting, Capacity Planning, Scheduling & Real-Time monitoring. Creating and managing staff schedules to accomplish a particular task on a daily/hourly basis. The WFM function helps in decision making regarding revenue roadmap, focus on critical metrics and efficiency improvements for accounts/organization
Essential Functions/Core Responsibilities
-
The WFM Analyst will act as a liaison between the Centralized and Site WFM teams.
-
Preparation of daily / Weekly / Monthly MIS reports.
-
R esolve escalated issues and requests from site management.
-
R oot cause analysis of SLA deviations, action plan development and resolution.
-
Monitor real-time queue, schedule adherence & attendance.
-
Key daily exception requests and update schedules.
-
Cross-train with Scheduling Analyst
-
Optimize breaks the day of or day before the actual schedule.
-
Schedule ADHOC intra-day training requests and update schedules.
-
Attend centralized and/or site management meeting, as required.
-
Cater to real time ad-hoc requests as and when required.
-
Recommend strategies to Operations for improved labor utilization and key performance indicators.
-
Review and process VTO/PTO/OT/Non-Prod time requests in real-time.
-
Intraday real time monitoring of service levels for all queues at all sites 24/7/365.
-
Document all incidents using the service management suite and notify impacted stakeholders.
-
Monitor designated call centers through various internal and external platforms, instituting timely and efficient communication to verify allocation settings, queue settings, overflow targets, media events, and transcription campaigns.
Candidate Profile/Skills
-
Bachelor's degree in related field from a college or university with two to four years of relevant WFM/Scheduling experience.
-
Strong communication skills, both written and verbal .
-
Highly Proficient in Microsoft Office tools .
-
Strong attention to details needed .
-
Understanding of the financial impact of all decisions made within WFM .
-
Solution driven and result oriented mindset.
-
Highly Proficient in Microsoft Office tools .
-
Demonstrated ability to multi-task, prioritize, and meet timelines on deliverables .
-
Self-starter, sense of urgency, and works well under pressure .
-
Highly professional and able to develop strong business partnerships .
-
Hands on experience on any one or more WFM tools like IEX/Avaya is must .
-
Requires knowledge and experience in own discipline, still acquiring higher-level knowledge and skills .
-
Analyzes possible solutions using standard procedures and principles .
-
Builds knowledge of the organization, processes and customers .
-
Solves a range of straightforward problems. Receives a moderate level of guidance and direction.
Internal candidates must complain with:
-
Open to CNX Associates .
-
No valid final warning or one written warning or disciplinary actions (DA) in the past 6 months.
-
Tenure of minimum 6 months in the company and in your current role.
-
Good performance, meeting main KPI’s (no active PIP’s) in the past 3 months.
-
3 Estar Points or less (or perfect attendance in the past 3 months)
-
English Level required is B2 or above.
-
Having the WFM Academy completed, or self pace WFM Academy completed is required.
-
Full-time availability is requested
Location:
COL Bogota - Oficinas y terrazas de
Language Requirements:
English (Required), Spanish (Required)
Time Type:
Full time