Tenemos otros empleos actuales relacionados con este campo que puede encontrar a continuación

  • Analytics and Planning Associate

    hace 3 días

    Bogotá, Cundinamarca, Colombia Twilio A tiempo completo

    **See yourself at Twilio**: Join the team as our next **_Analytics & Planning Associate_** within our Revenue Operations Analytics Team supporting Twilio's Communications Platform business unit. Our Communications Platform business unit plays a crucial role in enabling organizations to connect with their customers seamlessly through voice, messaging, and...

  • Director, Strategy

    hace 3 meses

    Bogotá, Colombia TransUnion LLC A tiempo completo

    What We'll Bring: This leadership position is responsible for supporting all strategic endeavors across the International business unit, including but not limited to: development and delivery of strategic growth plans, leadership of select vertical market growth / transformation strategies and competitive analyses, strategy and planning coordination with...

  • Business Finance Associate

    hace 3 meses

    Bogotá, Colombia Amadeus A tiempo completo

    Job TitleBusiness Finance AssociatePosition type: PermanentLocation: Bogotá D.C:, ColombiaJob ID: R12740Job family: FinanceSummary of the role:Our Team, Operational Efficiency Management is looking for a new colleague to help us run our existing Business Financial processes and focusing on enriching our Non-Labor Financial Data Management in the Hospitality...

  • Technical Support Associate

    hace 2 meses

    Bogotá, Colombia Publicis Re:Sources Global A tiempo completo

    Job DescriptionThe Technical Support Associate assists in managing all Data Center Infrastructure Management related activities for Groupe supported sites to ensure maximum possible service availability and performance.The candidate will work closely with Network, Server, Facilities, Real Estate and OTS teams in supporting the office server and network...

  • Technical Support Associate

    hace 2 meses

    Bogotá, Colombia Publicis Re:Sources Global A tiempo completo

    Job Description The Technical Support Associate assists in managing all Data Center Infrastructure Management related activities for Groupe supported sites to ensure maximum possible service availability and performance. The candidate will work closely with Network, Server, Facilities, Real Estate and OTS teams in supporting the office server and...

  • Sales Associate

    hace 3 días

    Bogotá, Cundinamarca, Colombia Okeanos Made From Stone A tiempo completo

    **About Okeanos Group, LLC.** Okeanos is a sustainable technology company whose mission is to solve a shared problem; our rapidly warming planet is overwhelmed with plastic waste, and we can’t wait for someone else to come up with the solution. WeAreTheSomeone. We’re raising our hands, and stepping up to the plate. We believe that together with some of...

  • Programmatic Associate

    hace 3 meses

    Bogotá, Colombia Publicis Global Delivery A tiempo completo

    Job Description At PGD, this role is responsible of leading the digital campaigns for the assigned advertisers. Implementation, optimization and reporting of the paid media advertisements are the most important aspects to achieve the campaigns KPI’s performance goals. Qualifications Key Qualifications: Bachelor’s degree 1 - 3 years of...

  • Release Management Associate

    hace 1 mes

    Bogotá, Colombia Scotiabank A tiempo completo

    Requisition ID: 204197 We are committed to investing in our employees and helping you continue your career at ScotiaTech. Purpose The International Wealth Management (IWM) team is committed to delivering comprehensive wealth and asset management solutions to our clients. We are in the process of further expanding to additional new geographies. In...

  • Release Management Associate

    hace 6 días

    Bogotá, Cundinamarca, Colombia Scotiabank A tiempo completo

    **Requisition ID**: 204197 We are committed to investing in our employees and helping you continue your career at ScotiaTech. **Purpose** The International Wealth Management (IWM) team is committed to delivering comprehensive wealth and asset management solutions to our clients. We are in the process of further expanding to additional new geographies. In...

  • Release Management Associate

    hace 1 mes

    Bogotá, Colombia Scotiabank A tiempo completo

        Requisition ID: 204197  We are committed to investing in our employees and helping you continue your career at ScotiaTech.PurposeThe International Wealth Management (IWM) team is committed to delivering comprehensive wealth and asset management solutions to our clients. We are in the process of further expanding to additional new geographies. In...

  • Release Management Associate

    hace 4 semanas

    Bogotá, Colombia Scotiabank A tiempo completo

        Requisition ID: 204197  We are committed to investing in our employees and helping you continue your career at ScotiaTech.PurposeThe International Wealth Management (IWM) team is committed to delivering comprehensive wealth and asset management solutions to our clients. We are in the process of further expanding to additional new geographies. In...

  • Senior Associate, Finance Contracts

    hace 2 semanas

    Bogotá, Cundinamarca, Colombia Rainforest Alliance A tiempo completo

    **Position summary**: The Senior Associate, Finance, Contracts and Compliance, Colombia is a key member of the Regions and Support units (Finance & Administration and IT) teams which includes Global Internal Compliance, Finance, IT, and Accounting. You will handle the day-to-day business administration the Colombian team. You will perform Global Internal...

  • Search Associate

    hace 2 meses

    Bogotá, Colombia Publicis Global Delivery A tiempo completo

    Job Description At PGD, the Search Analyst is responsible of leading the digital campaigns for the assigned advertisers. Implementation, optimization and reporting of the paid media advertisements are the most important aspects to achieve the campaigns KPI’s performance goals. Qualifications Key Qualifications: 1 to 3+ years of experience...

  • Centralized Service Associate Engineer

    hace 4 semanas

    Bogotá, Bogotá D.E., Colombia Trane Technologies A tiempo completo

    En Trane TechnologiesTM y a través de nuestros negocios, incluidos Trane y Thermo King, creamos soluciones climáticas innovadoras para edificios, hogares y transporte que desafían lo que es posible para un mundo sostenible. Somos un equipo que se atreve a mirar los desafíos del mundo y ver posibilidades impactantes. Creemos en un futuro mejor cuando...

  • Associate, Colombia

    hace 1 mes

    Bogotá, Colombia Boston Consulting Group A tiempo completo

    Who We AreBoston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building...

  • Associate Design Director

    hace 3 semanas

    Bogotá, Colombia Media.Monks A tiempo completo

    MediaMonks is hiring a brilliant and thoughtful hands–on Associate Design Director to design for the world's highest–profile brands.  What you’ll do Translate brand values, creative concepts, UX documentation and user–stories into functional and expressive design solutions by yourself, and brief and review designers on producing these designs. ...

  • Projects Finance, Senior Associate

    hace 7 días

    Bogotá, Cundinamarca, Colombia Rainforest Alliance Colombia A tiempo completo

    **Position summary**: The Projects Finance, Senior Associate provides support with the financial oversight of multiple projects in South America ensuring compliance with budgetary guidelines, monitoring financial performance, and providing accurate financial reports, preparing budgets, projections and reforecasts. This position works closely with country...

  • Senior Associate, Finance Contracts

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Rainforest Alliance A tiempo completo

    Position summary:The Senior Associate, Finance, Contracts and Compliance, Colombia is a key member of the Regions and Support units (Finance & Administration and IT) teams which includes Global Internal Compliance, Finance, IT, and Accounting. You will handle the day-to-day business administration the Colombian team. You will perform Global Internal...

  • Associate, Internship, Colombia

    hace 3 meses

    Bogotá, Colombia Boston Consulting Group A tiempo completo

    Who We AreBoston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building...

  • Tax Manager

    hace 3 meses

    Bogotá, Colombia Zimmer Biomet A tiempo completo

    Valued Team member: We are glad you are exploring new opportunities within Zimmer Biomet!What You Can ExpectPlease note that the main function of this role will be to act as a Project Manager. This position's primary responsibility is to support tax team efforts across various special projects, including but not limited to: due diligence and integration for...

Associate, Planning

hace 2 meses

Bogotá, Colombia Concentrix A tiempo completo
Description Associate, Planning & Scheduling

The Work Force Management (WFM) involves effective operational planning & execution including Forecasting, Capacity Planning, Scheduling & Real-Time monitoring. Creating and managing staff schedules to accomplish a particular task on a daily/hourly basis. The WFM function helps in decision making regarding revenue roadmap, focus on critical metrics and efficiency improvements for accounts/organization


Essential Functions/Core Responsibilities

  • The WFM Analyst will act as a liaison between the Centralized and Site WFM teams.

  • Preparation of daily / Weekly / Monthly MIS reports.

  • R esolve escalated issues and requests from site management.

  • R oot cause analysis of SLA deviations, action plan development and resolution.

  • Monitor real-time queue, schedule adherence & attendance.

  • Key daily exception requests and update schedules.

  • Cross-train with Scheduling Analyst

  • Optimize breaks the day of or day before the actual schedule.

  • Schedule ADHOC intra-day training requests and update schedules.

  • Attend centralized and/or site management meeting, as required.

  • Cater to real time ad-hoc requests as and when required.

  • Recommend strategies to Operations for improved labor utilization and key performance indicators.

  • Review and process VTO/PTO/OT/Non-Prod time requests in real-time.

  • Intraday real time monitoring of service levels for all queues at all sites 24/7/365.

  • Document all incidents using the service management suite and notify impacted stakeholders.

  • Monitor designated call centers through various internal and external platforms, instituting timely and efficient communication to verify allocation settings, queue settings, overflow targets, media events, and transcription campaigns.

Candidate Profile/Skills

  •   Bachelor's degree in related field from a college or university with two to four years of relevant WFM/Scheduling experience.

  • Strong communication skills, both written and verbal .

  • Highly Proficient in Microsoft Office tools .

  •   Strong attention to details needed .

  • Understanding of the financial impact of all decisions made within WFM .

  • Solution driven and result oriented mindset.

  • Highly Proficient in Microsoft Office tools .

  • Demonstrated ability to multi-task, prioritize, and meet timelines on deliverables .

  • Self-starter, sense of urgency, and works well under pressure .

  • Highly professional and able to develop strong business partnerships .

  • Hands on experience on any one or more WFM tools like IEX/Avaya is must .

  • Requires knowledge and experience in own discipline, still acquiring higher-level knowledge and skills .

  • Analyzes possible solutions using standard procedures and principles .

  • Builds knowledge of the organization, processes and customers .

  • Solves a range of straightforward problems. Receives a moderate level of guidance and direction.  

Internal candidates must complain with:

  • Open to CNX Associates .

  • No valid final warning or one written warning or disciplinary actions (DA) in the past 6 months.

  • Tenure of minimum 6 months in the company and in your current role.

  • Good performance, meeting main KPI’s (no active PIP’s) in the past 3 months.

  • 3 Estar Points or less (or perfect attendance in the past 3 months)

  • English Level required is B2 or above.

  • Having the WFM Academy completed, or self pace WFM Academy completed is required.

  • Full-time availability is requested

Location:

COL Bogota - Oficinas y terrazas de

Language Requirements:

English (Required), Spanish (Required)

Time Type:

Full time