Field Application Engineer
hace 2 meses
Puesto dentro del departamento Técnico, que se encarga de realizar puestas en marcha de las soluciones de servicios, sistemas de control y Smart Lighting en el portfolio de Schréder.
Requisitos
REQUERIDA:
- Grado Universitario en Ingeniería o Tecnología en las carreras afines: Eléctrica, Electrónica, Electricista.
- Experiencia de 2 años en roles similares.
- Concomimiento en la elaboración de proyectos públicos y privados, estrategias en negociación, y gestión de proyectos.
- Experiencia relevante en industrias de tecnología de iluminación, telecomunicaciones, sistemas de tele gestión, IoT, “Smart Cities”, RETILAP.
- Orientación al cliente.
- Fuertes habilidades orales y escritas.
- Lugar de residencia: Bogotá, con disponibilidad para viajar.
VALORABLE:
- Valorables conocimientos de Inglés escrito y hablado.
Información adicional
DESCRIPCIÓN ESPECIFICA DEL PUESTO:
- Proporcionar conocimientos técnicos, experiencia, asesoramiento y soporte a representantes de ventas, revendedores y clientes durante el proceso de ventas para resolver solicitudes relacionadas con problemas técnicos de productos / servicios.
- Proporcionar información técnica en propuestas de licitación, licitaciones, proyectos y documentos técnicos dentro del proceso de ventas e identifica oportunidades de ventas adicionales con clientes existentes.
- Mostrar los productos de la organización en los sitios de los clientes.
- Preparar notas de aplicación, planos de ingeniería, especificaciones de producción y modificaciones de contratos para garantizar que se cumplan los requisitos técnicos de los clientes.
- Traducir las especificaciones del cliente en descripciones y dibujos de "productos personalizados" que pueden ser utilizados por el equipo de desarrollo del grupo y las plantas de producción para el diseño y la fabricación.
- Colabora con los servicios técnicos del Grupo y con el equipo del Grupo FAE en particular, con el fin de impulsar la comunicación fluida de la información.
- Dar capacitación al equipo de ventas o clientes.
- Proporcionar servicios de soporte técnico postventa a los clientes, incluida la instalación, el uso, la solución de problemas, la resolución de problemas y el mantenimiento de productos y servicios.
- Manejar las quejas de los clientes mediante procedimientos internos, utiliza plataformas en línea a nivel local / grupal.
- Organizar FAT (Field Acceptance Test) y SAT (Site Acceptance Test) incluyendo la realización y validación de maquetas.
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