Associate Patient Service Specialist.

hace 1 mes

Bogotá, Colombia Medtronic A tiempo completo

Careers that Change Lives

We’re a mission-driven leader in medical technology and solutions with a legacy of integrity and innovation. Work with us to incentivize better patient care, and partner across the industry to make healthcare more affordable and accessible. Be a part of a community of experts committed to ensuring quality, affordable healthcare worldwide.

Come strengthen your specialized skills and enhance your expertise. We’ll support you with the training, mentorship, guidance, and networks you need to advance, and empower you to work in the way that’s best for you. Together, we can confront the challenges that will change the face of healthcare. Join us for a career that changes lives.


A Day in the Life

You will be responsible for providing contact center support at the times required by the business and defined by the weekly staffing schedule. You will document all customer contacts utilizing the current procedures & work instructions for data collection and reporting. You will deliver responses in a respectful manner demonstrating empathy, education, and empowerment. You will be responsible for understanding and following corporate and operating unit procedures. You will complete all required trainings on time. You will be responsible for escalating any identified gaps in process or product information necessary to respond to customer contacts. You will provide accurate technical and non-technical information aligned with labeling. You will maintain knowledge of Pelvic Health products and services; past, present, and future.

Must Haves

Bachelor’s degree 1 or more years’ experience in customer service, technical support, in support desk, back office or related Fluent English level Proven analytical skills and problem-solving skills Knowledge in MS Office

Nice to Haves

Neurological anatomy and physiology knowledge Call Center or Customer/Technical Service experience Medical Device product knowledge

We Offer

We offer a competitive salary and benefits package to all our employees:

·Flexible working environment

·Annual Incentive Plan % depending on company results

·Pensionscheme and group discount on healthcare insurance

·Training possibilities via Cornerstone/Skills Lab

·Employee Assistance Program and Recognize (our global recognition program)

Our Commitment

Our unwavering commitment to inclusion, diversity, and equity (ID&E) means zero barriers to opportunity within Medtronic and a culture where all employees belong, are respected, and feel valued for who they are and the life experiences they contribute.We know equity starts beyond our workplace, and we must play a role in addressing systemic inequities in our communities if we hope to have long-term sustainable impact. Anchored in our Mission, we continue to drive ID&E forward both to enhance the well-being of Medtronic employees and to accelerate innovation that brings our lifesaving technologies to more people in more places around the world.

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