Customer Service Representative

Hace 1 día

Perímetro Urbano Barranquilla, Atlántico, Colombia Boujee Mobile Pet Grooming Jornada completa

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Company Description Boujee Mobile Pet Grooming is a luxury pet grooming service specializing in high-quality, professional grooming for dogs and cats. The company offers both convenient mobile grooming and an upscale salon experience at its physical location in Miami, FL. Services are designed to be stress-free and cage-free, helping pets feel comfortable and relaxed throughout their grooming session. Boujee Mobile Pet Grooming focuses on exceptional care, attentive service, and premium pampering so pets look and feel their best while clients enjoy a reliable, high-end experience. Role Description The Customer Service Representative is a full-time, on-site role based in Barranquilla. This role is responsible for handling incoming calls, messages, and inquiries from clients, providing clear information about services, pricing, and appointment availability. Daily tasks include scheduling and confirming appointments, updating client profiles, coordinating with grooming staff and drivers, and resolving service or billing questions in a timely and professional manner. The representative will follow up with clients to support satisfaction, manage feedback or concerns, and ensure smooth communication before and after grooming services. This role also involves maintaining accurate records, using customer service tools or booking systems, and contributing to a welcoming, service-oriented environment. Qualifications
• Demonstrated experience in Customer Service and Customer Support, including handling inquiries, bookings, and issue resolution.
• Ability to foster strong Customer Experience and Customer Satisfaction through empathetic communication and follow-up.
• Previous work as Customer Service Representatives or in similar client-facing roles in services, hospitality, or pet care is preferred.
• Strong verbal and written communication skills in en_US; additional language skills are a plus.
• Comfort working on-site in Barranquilla, using phone, chat, and scheduling software efficiently.
• Organizational skills, attention to detail, and the ability to manage multiple client requests simultaneously.
• Interest in or familiarity with pet services and a commitment to delivering respectful, inclusive, and non-discriminatory customer care.

Customer Service Representative

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