Customer Service Representative
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• Deliver customer service that meets or exceeds established service levels and KPIs.
• Assist customers by identifying needs and providing appropriate solutions.
• Use available resources and decision-support tools to resolve customer inquiries.
• Build rapport with customers through active listening, empathy, and professionalism.
• Communicate clearly and effectively through verbal and written interactions.
• Maintain accurate customer records and appropriately document interactions.
• Offer additional products and services when appropriate.
• Track, document, and retrieve customer information using internal systems.
• Participate in initiatives designed to improve customer satisfaction and business performance.
• Work collaboratively with teammates while maintaining individual accountability.
• Respond to customer inquiries using approved resources and escalation processes when necessary. You Have
• High school diploma required.
• Strong customer service mindset with a courteous and professional approach.
• Excellent verbal and written communication skills.
• Strong computer navigation and basic PC skills.
• Ability to multitask and adapt quickly in a fast-paced environment.
• Strong attention to detail and accuracy.
• Ability to remain patient and professional in all customer interactions.
• Ability to work independently and collaboratively within a team environment.
• Ability to handle repetitive tasks while maintaining quality standards.
• Flexibility to work rotating schedules when required.
• Ability to think critically and explain basic concepts clearly.
• Previous customer service experience is preferred but not required. Preferred Qualifications
• Previous call center experience.
• Experience working in a metrics-driven environment.
• Familiarity with CRM or customer service tracking systems.
• Experience handling customer escalations and issue resolution.
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