Scheduler

Hace 5 días

Bogotá, Colombia Solvo S Media jornada

SCHEDULER

SALARY: 2.800.000 - 3.200.000

REMOTE COLOMBIA

Monday to Friday, 8.00am to 5.00pm,CST/CDT

The Scheduler plays a critical role in delivering an exceptional in‑home care experience by effectively coordinating relationships between clients and caregivers.

The Scheduler serves as a key liaison among clients, caregivers, and office leadership, maintaining professionalism, responsiveness, and operational excellence in a fast‑paced environment. This role requires strong communication skills, sound judgment, emotional intelligence, and the ability to multitask while upholding the agency’s mission, vision, and core values.

Skills:

-English C1

-Minimum of two (2) years of relevant business or administrative or scheduler experience preferred.

-Proficiency with office software and scheduling systems.

Responsabilities:

-Verbal Communication Answer incoming telephone calls promptly and professionally, conveying warmth, empathy, and competence.

-Communicate consistently with caregivers and clients to assess satisfaction, address concerns, and ensure continuity of care.

-Act as a liaison between caregivers and the Office/Operations Manager to facilitate clear and timely information flow.

-Customer Focus Respond promptly and courteously to all client and caregiver inquiries.

-Accurately receive, document, and process new referrals and service inquiries in accordance with company standards.

-Represent the agency with professionalism and commitment to high-quality service.

-Adaptability Support sales, marketing, and public relations initiatives as needed.

-Demonstrate flexibility in responding to changing schedules, urgent requests, and operational priorities.


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