Exports Customer Service Analyst

Job Description
About us
With over 200 brands sold in nearly 180 countries, we're the world's leading premium drinks company. Bring your passion and use your curiosity as you explore, collaborate, and innovate to build brands consumers love. Together with passionate people from all over the world, you'll test new ideas, learn and grow, and unlock a brighter, more exciting future.

Join us to create a career worth celebrating.

About The Function
Our Supply Chain and Manufacturing team are problem-solvers, sourcing, producing, and delivering our much-loved brands to delight customers around the globe. Over half of Diageo's 30,000+ people work in Supply Chain and Manufacturing. It's an intricate and sophisticated operation that's the product of logistical, manufacturing, and technical collaborations.

Our teams in 100 sites in over 30 countries cover production facilities, supplier relationships, customer collaborations and third-party agreements. We're committed to realising our 'Society 2030: Spirit of Progress' goals, to protect the environment and support our farmers and suppliers. Whatever your skills and experience, we'll help you to thrive in our inclusive culture.

Job Summary
The Customer Service and Export Analyst will be responsible for coordinating and executing customer Primary orders and materials and sample requests between the market and the manufacturing plant, ensuring an efficient end-to-end order fulfillment process. This role requires strong logistics, operational, and customer service experience, as well as a solid understanding of export documentation and procedures. The ideal candidate will act as a key liaison between internal and external stakeholders, ensuring seamless communication and timely delivery of products to international markets.

Key Responsibilities

• Coordinate and manage customer orders from receipt to delivery E2E, ensuring compliance with export and company requirements.
• Liaise with logistics, transportation, customs, warehouse, and planning teams to guarantee smooth operations and on-time shipment.
• Prepare, review, and manage export documentation and ensure adherence to global trade and compliance standards.
• Monitor and follow up on order status, proactively identifying and resolving potential issues or delays.
• Provide excellent customer service and build strong relationships with internal and external partners.
• Analyze and report on order and shipment performance using business intelligence tools.
• Support continuous improvement initiatives related to order management, export operations, and customer satisfaction.

Qualifications

• Bachelor's degree in business administration, International Trade, Logistics, or a related field.
• 3+ years of experience in customer service, logistics, or export operations.
• Proven experience managing export documentation and end-to-end logistics processes.
• Strong communication and problem-solving skills, with the ability to coordinate across multiple teams and stakeholders.
• Intermediate to advanced knowledge of SAP (Order Management, Logistics, or Export modules).
• English: Intermediate to advanced (spoken and written).
• Experience with Business Intelligence (BI) tools is highly desirable.
• Strong attention to detail and organizational skills in a fast-paced environment.

Key Competencies

• Customer focus and service excellence
• Strategic and clear communication
• Cross-functional collaboration
• Process ownership and accountability
• Analytical thinking and continuous improvement mindset

Flexible Working Statement
Flexibility is key to our success. Talk to us about what flexibility means to you so that you're

supported to manage your wellbeing and balance your priorities from day one.

Rewards & Benefits Statement
We recognize and value performance, offering our people a highly competitive Rewards and Benefits package including:

Diversity Statement
Our purpose is to celebrate life, every day, everywhere. And creating an inclusive culture, where everyone feels valued and that they can belong, is a crucial part of this.

We embrace diversity in the broadest possible sense. This means that you'll be welcomed and celebrated for who you are just by being you. You'll be part of and help build and champion an inclusive culture that celebrates people of different gender, ethnicity, ability, age, sexual orientation, social class, educational backgrounds, experiences, mindsets, and more.

Our ambition is to create the best performing, most trusted and respected consumer products companies in the world. Join us and help transform our business as we take our brands to new heights and build new ones as part of shaping the next generation of celebrations for consumers around the world.

Feel inspired? Then this may be the opportunity for you.

If you require a reasonable adjustment, please ensure that you capture this information when you submit your application

Worker Type
Fixed Term Contract (Fixed Term)

Primary Location:
Panama City

Additional Locations :
Bogota - IMC

Job Posting Start Date