Customer Service Representative

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Service Representative in Latin America.

The Customer Service Representative will be a key point of contact for customers, ensuring high-quality support and seamless interactions. You will handle inquiries through multiple channels, resolve concerns efficiently, and build lasting relationships with clients. This role is ideal for a proactive communicator who thrives in a fast-paced, remote environment and enjoys helping people succeed. You will collaborate with a supportive team, follow established procedures, and contribute to process improvements that enhance the overall customer experience. With the opportunity to learn, grow, and engage with diverse clients, this position offers a chance to make a meaningful impact on both the company and its customers.

Accountabilities:

• Manage inbound and outbound calls, emails, and instant messages to address customer inquiries.
• Resolve customer concerns efficiently while maintaining high satisfaction levels.
• Build sustainable relationships with customers through open and interactive communication.
• Maintain accurate records of customer interactions, update accounts, and file necessary documentation.
• Follow established communication procedures, guidelines, and company policies.
• Proactively engage customers and go the extra mile to ensure a positive experience.
• Perform ad hoc tasks as required to support the team and overall operations.

• Minimum 1 year of experience as a Customer Service Representative in a B2C or B2B setting.
• Strong English communication skills (written and verbal, at least B2 level).
• Excellent phone, email, and instant messaging skills.
• Solid organizational and time management abilities.
• Tech-savvy and familiar with cloud services, CRM tools, VoIP, and online collaboration platforms.
• Proficiency in word processing, spreadsheets, and online calendars.
• Proactive, detail-oriented, confident, and able to work independently.

Technical Requirements:

• USB headset with noise cancellation and a working webcam.
• Computer with at least 1.8 GHz processor and 4GB RAM.
• Primary internet connection: at least 25 Mbps.
• Backup internet connection: at least 10 Mbps.

• Performance-based incentives.
• Paid training and career growth opportunities.
• Job security and stability.
• Inclusive and supportive team culture.
• Fully remote work with flexible schedules.
• Fun and collaborative work environment.
• Holiday and overtime pay.
• Upskilling and professional development opportunities.

Salary Package (per month):

• Entry Level (1-3 years experience): Up to $760
• Intermediate Level (3-5 years experience): Up to $820
• Expert Level (5+ years experience): Up to $980

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

When you apply, your profile undergoes our AI-powered screening process designed to identify top candidates efficiently and fairly:

• Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements.
• It compares your profile to the job's core requirements and historical success factors to calculate your match score.
• The top 3 candidates with the highest match are automatically shortlisted.
• When necessary, our human team may perform an additional manual review to ensure no strong profile is overlooked.

The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role. Once shortlisted, your profile is shared with the company, which handles the final decision and next steps, such as interviews or additional assessments.

Thank you for your interest

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