Quality Assurance Engineer

QA Engineer Profile - Full-Stack Platform Validation

Position Overview

We are seeking an experienced QA Engineer to validate and test our comprehensive digital platform, including chat systems (WhatsApp and other messaging channels), back-office applications, API services, and third-party integrations. The ideal candidate will combine strong quality assurance expertise with business intelligence understanding and automation capabilities to ensure our entire technology stack meets both technical and business requirements.

Key Responsibilities

• Design and execute comprehensive test plans for multiple messaging platforms (WhatsApp, SMS, email, etc.)
• Validate end-to-end workflows across chat systems, back-office applications, and API integrations
• Perform functional, integration, and performance testing of the entire platform ecosystem
• Test and validate third-party API integrations and data synchronization processes
• Develop and maintain automated test scripts for continuous validation across all systems
• Validate back-office administrative functions, user management, and reporting features
• Collaborate with development teams to identify and resolve system-wide issues
• Monitor platform performance metrics and generate comprehensive quality reports
• Ensure compliance with industry standards and integration partner requirements

Required Technical Skills

Testing & QA Expertise

• 3+ years of experience in software quality assurance and testing methodologies
• Proficiency in manual and automated testing frameworks (Selenium, Cypress, or similar)
• Experience with API testing tools (Postman, REST Assured, or equivalent)
• Knowledge of web application testing, including back-office and administrative systems
• Understanding of database testing and data validation across integrated systems
• Experience with microservices and distributed system testing

Business Intelligence & Analytics

• Experience with data validation and business intelligence tools across multiple systems
• Ability to analyze platform metrics, user engagement, and operational efficiency data
• Understanding of KPIs relevant to integrated business platforms and customer communication
• Knowledge of reporting tools (Power BI, Tableau, or similar) for comprehensive analytics
• Experience validating data flows between systems and ensuring data integrity

Automation & Scripting

• Strong programming skills in Python, JavaScript, or Java for test automation
• Experience with CI/CD pipelines and automated testing integration
• Knowledge of test automation frameworks and best practices
• Ability to create automated validation scripts for chat workflows

Platform-Specific Knowledge

• Understanding of messaging platform APIs (WhatsApp Business, SMS gateways, email services)
• Experience with back-office application testing and administrative workflow validation
• Knowledge of third-party integration testing methodologies and API validation
• Familiarity with CRM, ERP, and business management system integrations
• Understanding of webhook management and real-time data synchronization testing
• Experience with authentication systems, user roles, and permission validation

Preferred Qualifications

• Experience testing enterprise-level integrated platforms and ecosystems
• Knowledge of cloud services testing (AWS, Azure, GCP) and infrastructure validation
• Previous work with multi-channel communication platforms and back-office systems
• Understanding of data privacy, security requirements, and compliance testing
• Experience with performance testing of integrated systems under load
• Certification in software testing (ISTQB or equivalent)

Soft Skills & Attributes

• Strong analytical and problem-solving abilities
• Excellent communication skills for cross-functional collaboration
• Detail-oriented approach to quality assurance processes
• Adaptability to work with emerging technologies and evolving requirements
• Proactive mindset for identifying potential issues before they impact users

Success Metrics

• Reduction in post-deployment defects across all platform components
• Successful automation of repetitive validation processes for the entire ecosystem
• Improved system reliability and integration stability
• Enhanced user experience through comprehensive quality validation
• Efficient identification and resolution of cross-system integration issues
• Increased confidence in platform releases through thorough testing coverage
• This role is perfect for a QA professional who wants to work with comprehensive business platforms, combining quality assurance, business intelligence, and modern technology integrations while ensuring our entire ecosystem delivers exceptional performance and user experiences.

Required Experience

• 3+ years of experience in software quality assurance and testing methodologies
• Languages: Fluency in English and Spanish (written and spoken)