Quality Assurance Manager

hace 7 días

Bogotá, Bogotá D.E., Colombia Patricia Baez Company A tiempo completo


Quality Assurance Manager (Bog) (C1/C2)

Position Summary

The Quality Assurance Manager is responsible for coordinating and managing quality analysts and associates to ensure compliance with client procedures, standards, and metrics, while identifying areas for improvement. This role develops quality strategies, prepares and trains the QA team, manages performance, and creates feedback mechanisms and projections to address opportunities and drive operational excellence.

Key Responsibilities

  • Create and implement company-wide quality standards.

  • Monitor, review, and enforce QA policies and procedures to meet objectives.

  • Train, coach, and motivate employees to consistently achieve quality standards.

  • Contribute to data analysis to support quality assurance operational goals.

  • Prepare and manage annual budgets, estimating requirements and scheduling expenditures.

  • Develop QA plans by conducting hazard analyses and monitoring procedures.

  • Establish product specifications and validate quality attributes.

  • Support recruitment efforts during the hiring of quality specialists.

  • Analyze Customer Satisfaction Scores (CSAT) and report findings to the Director of Operations.

  • Conduct audits (product, company, system, and compliance) to ensure continuous improvement.

  • Prepare QA documentation and reports by collecting, analyzing, and summarizing data and trends.

  • Recommend process improvements to Operations and Quality teams to enhance performance and efficiency.

Required Skills & Abilities

  • Strong ability to present and communicate initiatives, results, and data.

  • Proven track record in managing and mentoring QA teams.

  • Bilingual: fluent in English and Spanish (written and spoken).

  • Strong relationship-building skills with employees and stakeholders.

  • Ability to design and implement processes from scratch.

  • Comfortable working in a fast-paced, dynamic environment.

  • Skilled at coordinating with multiple departments and organizational levels.

  • Ability to manage diverse projects and multiple priorities simultaneously.

Education & Experience

  • Advanced, near-native English proficiency.

  • Bachelors degree in Business Administration, Statistics, or a related field.

  • 5+ years of experience as a Quality Manager in the BPO industry.

  • 3+ years of leadership experience.

#QualityAssurance #QA #BPO #ContactCenter #Bogotá #ColombiaJobs #GerenciaDeCalidad #COPC #ISO9001 #CSAT #NPS #VOC #ProcessImprovement #SixSigma #Lean #Auditorías #QAAnalytics #Calibrations #PeopleManagement #Bilingual #EnglishC1 #CustomerExperience #OperationalExcellence


  • Quality Assurance Analyst

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia bet365 A tiempo completo

    At bet365, we're one of the world's leading online gambling companies, revolutionising the industry since 2000. Founded by Denise Coates CBE, we now employ over 9,000 people and serve over 100 million customers in 27 languages. Our focus on In-Play betting has solidified our market-leading position, offering an unmatched experience across 96 sports and...

  • Quality Assurance Specialist

    hace 4 días

    Bogotá, Bogotá D.E., Colombia Hire Horatio CX A tiempo completo

    Position Summary: Horatio is looking for a highly energetic Quality Assurance Specialist. This person should be a self-motivated employee with high standards around Client expectations, Customer Success, and Quality Measures. As a Quality Assurance Specialist, you will be responsible for evaluating and assessing customer support interactions for accuracy,...

  • Quality Assurance Functional Associate

    hace 3 días

    Bogotá, Bogotá D.E., Colombia Scotiabank A tiempo completo

    Requisition ID:230802Employee Referral Program – Potential Reward:$2,000,000.00We are committed to investing in our employees and helping you continue your career at ScotiaTech.PurposeContributes to the overall success of the QA / Global Enterprise Technology / Quality Assurance Automation in Bogota, Colombia ensuring specific individual goals, plans,...

  • Quality Assurance Automation Engineer Associate

    hace 7 días

    Bogotá, Bogotá D.E., Colombia Scotiabank A tiempo completo

    Requisition ID:230804Employee Referral Program – Potential Reward:$2,000,000.00We are committed to investing in our employees and helping you continue your career at ScotiaTech.PurposeContributes to the overall success of the QA / Global Enterprise Technology / Quality Assurance Automation in Bogota, Colombia ensuring specific individual goals, plans,...

  • Lead Quality Assurance Engineer

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia AXON GROUP LTDA A tiempo completo

    EnAxon Group, estamos buscando unLead Quality Assurance Engineer (Líder TDS)apasionado por la calidad, la automatización y la innovación tecnológica. Si tienes experiencia liderando equipos de pruebas y quieres ser pieza clave en el aseguramiento de productos como SCADA Axon Builder, Gateway AG 800 y simuladores, este reto es para tiTu misión será...

  • Remote Quality Assurance Engineer for Structural Inspection Reports

    hace 7 días

    Bogotá, Bogotá D.E., Colombia Uptalent A tiempo completo

    We are seeking a meticulous and detail-oriented Quality Assurance Engineer with a strong background in civil or structural engineering to join our team on a part-time basis. The primary responsibility of this role is to ensure that inspection reports generated by our engineering team meet our high standards for accuracy, completeness, and clarity before...

  • Software Developer

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Insight Assurance A tiempo completo

    Insight Assurance is a global audit firm on a mission to transform how organizations achieve cybersecurity and compliance. Recognized on theInc. 5000andFast 50, we are one of the fastest-growing firms worldwide, supporting nearly 2,000 clients across the Americas, EMEA, and APAC. We are not a traditional audit firm—our team leverages automation,...

  • Director of Quality

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Herbs, Etc. A tiempo completo

    Summary:The Director of Quality leads and manages all quality assurance and quality control functions within Herbs, Etc. The Director will plan, direct, or coordinate quality assurance programs, and formulate quality control policies and control quality of laboratory and production efforts. The Director will have knowledge of dietary supplements with a deep...

  • Product Sr Quality Assurance

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Kushki A tiempo completo

    Únete a nuestro Equipo como:Product Sr Quality AssuranceEn Kushki, nos enorgullece ser líderes en la industria de pagos, impulsando el cambio y la innovación a través de soluciones que transforman los comercios. Nuestro compromiso con la excelencia y la creatividad nos ha llevado a la vanguardia de nuestro campo, y buscamos constantemente talentos...

  • Product Sr Quality Assurance

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Kushki Pagos A tiempo completo

    Únete a nuestro Equipo como:Product Sr Quality AssuranceEn Kushki, nos enorgullece ser líderes en la industria de pagos, impulsando el cambio y la innovación a través de soluciones que transforman los comercios. Nuestro compromiso con la excelencia y la creatividad nos ha llevado a la vanguardia de nuestro campo, y buscamos constantemente talentos...