Pediatric Patient Support

hace 3 días

Philippines Colombia South Africa Assist World A tiempo completo
About the Role A rapidly growing pediatric private practice is seeking a skilled and reliable Medical Administrative & Patient Support Virtual Assistant to help manage high-volume patient communication during a busy season (cold/flu). This role is essential to ensuring smooth daily operations, timely scheduling, and excellent patient care. You will support the provider and medical assistant with: ● Phone triage ● Patient scheduling ● Insurance eligibility checks ● Prior authorizations ● Referral coordination ● Medical admin & billing support The ideal candidate has experience in healthcare admin, is comfortable communicating with parents, understands patient sensitivity, and is eager to learn pediatric workflows.
Key Responsibilities
  • Patient Communication & Phone Triage
  • Answer and manage high-volume patient calls throughout the day
  • Gather key information and route appropriately to provider/MA
  • Assist with basic triage coordination (symptoms, scheduling needs, follow-up questions)
  • Respond to email or website-generated patient inquiries
  • Maintain a warm, professional tone with parents and caregivers\
  • Scheduling & Coordination
  • Schedule appointments in alignment with provider availability
  • Reschedule, cancel, and confirm appointments as needed
  • Ensure same-day urgent visits are handled quickly and efficiently
  • Coordinate follow-up appointments without requiring provider intervention
  • Use basic Spanish when needed to assist Spanish-speaking families (approx. 10% of the patient base)
  • Insurance, Referrals & Prior Authorizations
  • Perform insurance eligibility verification
  • Submit and track prior authorizations (training provided)
  • Communicate with insurance companies regarding coverage and status
  • Process and track referrals to specialists or external providers
  • Follow up with families regarding documentation requirementsMedical Billing & Revenue Cycle Support (Trainable)
  • The provider is open to training the VA on billing processes. Duties may include:
  • Working on insurance denials
  • Preparing simple appeal letters
  • Calling insurers for claim status
  • Assisting with remits and billing follow-ups
  • Ensuring accurate documentation flows into the billing system
  • Documentation & Admin Support
  • Update and maintain accurate patient records
  • Follow pediatric-specific workflows and protocols
  • Manage incoming website messages, inquiries, and follow-ups
  • Support the provider and MA with administrative tasks as needed
Tools & Software
  • Experience in the following is a plus (but training is provided):
  • Primary Tools
  • TriMed EHR (pediatric-specific) – very user-friendly
  • Waystar Clearinghouse (nice-to-have)
  • Email systems: Outlook, Gmail
  • General Familiarity Helpful
  • Medical terminology
  • HIPAA-compliant workflow practices
  • Insurance verification platforms
Must-Haves
  • Strong English communication skills (phone + email)
  • Ability to work 8:00 AM – 4:00 PM ET
  • Experience in healthcare, medical admin, or patient coordination
  • Comfortable communicating with families in a pediatric environment
  • Organized, attentive to detail, and able to manage multiple priorities
  • Ability to learn new EHR/billing systems quickly
  • Professional, calm, and patient with callers
Highly Preferred
  • Basic Spanish proficiency (enough for simple scheduling & inquiries)
  • Experience in pediatrics or family medicine
  • Familiarity with prior authorizations, eligibility checks, or billing workflows
  • Experience with medical scheduling or triage support
$800 - $1,100 a month Hours: Full-Time – 40 hrs/week Time Zone Coverage: Eastern Time (8:00 AM – 4:00 PM ET) Languages: English (required); Basic Spanish highly preferred Clinical Setting: Pediatrics – phones, triage coordination, insurance, referrals, billing support
Why Join Assist World?
100% REMOTE $50 birthday bonus $200 testimonial bonus $300 tenure bonus every 6 months $500 entry monthly raffle NO TRACKER. NO PROBLEM We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

  • Patient Support Associate

    hace 2 semanas

    Colombia RVStaffing A tiempo completo

    Join **RedValley,** the rapidly expanding company based in Medellín, and become an integral part of Premier Med Group as a **Patient Support Associate**. In this role, you'll be the cornerstone of our patient experience, providing exceptional assistance to callers and ensuring their journey through our clinics is seamless and stress-free. Our partnership...

  • Patient Care Coordinator

    hace 7 días

    Bogota, Distrito Capital de Bogotá, , Colombia Apollo XCM A tiempo completo

    This is an on -site position based in Bogota, Colombia. Only applications in English will be reviewed. Apollo XCM is looking for the best Patient Care Coordinator to act as a leader in personal injury treatment plan coordination. This leadership role is crucial in ensuring exceptional patient care by overseeing treatment plans and facilitating seamless...

  • Patient Engagement Senior

    hace 5 días

    Colombia, Huila Syneos Health Clinical A tiempo completo

    **Description** **Patient Engagement Lead** Come discover what our 25,000+ employees already know: work here matters everywhere. We’re a growing and evolving biopharmaceutical industry leader, which means you’ll have endless opportunities to work with experts around the world and build the career you’ve dreamed of. As a part of the Syneos Health...

  • Tech Support Specialist

    hace 1 semana

    Colombia eZLO A tiempo completo

    Our Specialist will troubleshoot technical issues, provide timely customer feedback, and support the roll-out of new features, among other duties. Our main goal as a team is to address our customers' needs. You will be the first contact with our customers from around the world, ensuring top-quality assistance for our home automation platform and...

  • Patient Oriented Program Monitor

    hace 1 semana

    Colombia Novartis A tiempo completo

    1.066.824. That’s the number of patients we reached in 2021. We want curious, courageous and collaborative people like you to join our inspiring environment. Here you’re given opportunities to make a genuine impact on our patient driven mission. Here you’re surrounded by people who share your determination to tackle the world’s toughest medical...

  • Remote Scribe Registered Nurse

    hace 1 semana

    Colombia, Huila AG Urgent Care A tiempo completo

    **Job description**: Remote Scribe Monitor (Registered Nurse) Spanish Speaker Work From Home: Full-Time Nurse Position **Starting Salary**: $780/monthly ($4.50 per hour) Annual Increase and PTO Increase **Schedule**: (U.S. EST) **Location**: Remote (Permanent Work from Home) **Company Website**: **Key Responsibilities**: - Provide direct patient care...

  • Virtual Front Desk

    hace 3 días

    Colombia, Huila Go physical therapy A tiempo completo

    **Position: Virtual Front Desk ReceptionistLocation**: - Remote (Work from Home) **Job Summary**: We are seeking a dedicated and professional Virtual Front Desk Receptionist to join our physical therapy office. As the first point of contact for our patients, you will play a crucial role in ensuring a positive experience. You will handle a variety of...

  • IT Client Support Associate

    hace 1 semana

    Colombia Zipdev A tiempo completo

    We are looking for an IT Client Support Associate who can deliver responsive, accurate, and friendly support for users of a SaaS platform. This role focuses on ticket handling, simple system changes, basic troubleshooting, documentation, and ensuring clients receive clear, timely, and reliable assistance.Key ResponsibilitiesClient Support & Ticket Handling...

  • Virtual Front Office

    hace 2 semanas

    Colombia, Huila Go physical therapy A tiempo completo

    Job description: Job Summary: We are looking for a dedicated and professional Virtual Front Desk Receptionist to join our physical therapy practice. As the first point of contact for our patients, you will play a key role in delivering an exceptional and welcoming experience. This remote position involves patient scheduling, handling inquiries, and providing...

  • Virtual Assistant

    hace 2 semanas

    Colombia, Huila Dental Office Modesto A tiempo completo

    Skills required: - Be able to answer phone calls and schedule patients - Be able to call insurance companies for patient eligibility - Social media management - Experience with website development and maintenance is a plus - Bilingual in English and Spanish Tipo de puesto: Tiempo completo Sueldo: A partir de $800.000 al mes Idioma: - Inglés...