Tech Support Service Specialist

This position offers you the opportunity to join a fast-growing technology organization that is redefining productivity paradigms in the software engineering industry. If you are passionate about technology and want to learn about new trends that are shaping human behavior, this opportunity is for you.

About Parser

We adopted agile methodologies, working in self-managed scrum teams. You will get to work alongside highly motivated and technically gifted colleagues allowing you to expand your skill-set whilst also imparting your knowledge to the broader team.

As an Tech Support Service Specialist
  at Parser, you will be responsible o power the solutions that help Parser around the world

The Impact You'll Make - Core Areas :

• Hybrid, (2 days on-site) at Parser´s Office
• Running regular checks on network, platform and data security.
• Identifying and acting on opportunities to improve and update software and systems.
• Identifying opportunities for team training and skills advancement.
• Developing and implementing IT policies and best practice guides for the organisation
• Designing training programs and workshops for the internal staff
• Conducting regular system audits.
• Running and sharing regular operation system reports with senior staff.
• Participating in major IT projects including system updates, upgrades, migrations,
  outages and implementations.
• Identifying opportunities for team training and skills advancement.

What You'll Bring To Us:

• +5 years of IT system administration experience.
• +5 years of Support and Infrastructure experience.
• Experience with or knowledge of programming languages and operating systems (MacOS, Linux and other Windows-based systems), current equipment and technologies, enterprise backup and recovery procedures, and system performance monitoring.
• Expertise in implementing, configuring, and testing solutions.
• Knowledge in cloud computing.
• GSuite Administration.
• Azure Administration.
• Slack Administration.
• Linux/macOS/Windows 10 advanced administration knowledge.
• Networking intermediate knowledge.
• Scripting/Bash/Powershell.
• ITIL or similar industry best practices knowledge.
• Proven technical and support skills.
• Strong creative and analytical thinking.
• Excellent interpersonal skills and ability to develop effective relationships with peers and leaders.
• Excellent written and verbal English and Spanish communication skills.
• Identifying opportunities for team training and skills advancement.

Qualifications:

• 5+ years of IT system administration experience.
• 5+ years of Support and Infrastructure experience.
• Experience with or knowledge of SaaS platforms and operating systems (macOS, Linux, and Windows), current IT equipment and technologies, backup and recovery procedures, and system performance monitoring.
• Experience in implementing, configuring, and testing IT solutions.
• Knowledge of Saas platforms.
• Experience with Google Workspace administration.
• Experience with Azure AD Administration.
• Experience with Slack Administration.
• Experience with Intune administration.
• MacOS/Windows 10 administration knowledge.
• Networking intermediate knowledge. 
• ITIL or similar industry best practices knowledge will be valued.
• Proven technical and support skills.
• Strong analytical thinking.
• Excellent interpersonal skills and ability to develop effective relationships with peers, leaders.
• Excellent written and verbal English communication skills.

What We'll Offer You In Return:

• The chance to work in innovative projects with leading brands, that use the latest technologies that fuel transformation.
• The opportunity to be part of an amazing, multicultural community of tech experts.
• A competitive compensation package and medical insurance.
• The opportunity to grow and develop your career with the company. 
• A flexible working environment.