Technical Support Specialist

Cummins values Diversity and Inclusion, and we are committed to welcoming professionals with the most diverse backgrounds. Therefore, we have no restrictions regarding age, gender identity, race, marital status, or disability.

We offer global opportunities to develop your career, make your community a better place, and work with today's most innovative thinkers to solve the world's most complex problems. We believe in flexibility so you can explore your passions while making an impact through meaningful work in our inclusive teams. That's what #LifeAtCummins is all about.

We are looking for a talented Technical Support Specialist - Senior to join our team in Colombia.

In this role, you will have an impact in the following ways:

• Provide technical support and assistance for truck fleets and end customers using Chinese OEMs equipped with Cummins engines across South Hispanic America.
• Ensure fleet reliability, enhance technical capabilities, and drive performance through data analysis and KPI tracking.
• Act as the primary point of contact for end customers, helping to resolve issues related to Cummins engines to prevent risks that could impact future fleet renewals. Collaborate across multiple areas—including Engineering, CFSEs, DBU—and facilitate cross-business and functional coordination within the Cummins organization, promoting a strong customer-focused culture.
• Monitor fleet performance metrics and proactively identify potential issues.
• Deliver technical support and training to Customer Support Engineers.

Competencies:

• Being resilient - Rebounding from setbacks and adversity when facing difficult situations.
• Builds networks - Effectively building formal and informal relationship networks inside and outside the organization.
• Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.
• Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Customer focus - Building strong customer relationships and delivering customer-centric solutions.
• Ensures accountability - Holding self and others accountable to meet commitments.
• Instills trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity.
• Nimble learning - Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder.
• Data Analytics - Discovers, interprets and communicates qualitative and quantitative data; determines conclusions relying on knowledge of business or functional frameworks; simultaneously applies statistics, data validity, data visualization, and problem solving approaches to effectively extract meaningful patterns and business insights; presents conclusions and outcomes that enable data driven business decisions.
• Customer Technical Problem Solving - Solves problems by leveraging industry standard and Cummins' product specific methodologies to determine the assignable cause within appropriate time constraints
• Values differences - Recognizing the value that different perspectives and cultures bring to an organization.

Skill, Education or Experience Requirements

• Bachelor's degree (or equivalent) in engineering or a related field.
• Previous experience with Cummins—through direct engine interaction or employment at a Cummins entity, distributor, OEM dealer, or related organization—is an asset but not mandatory.
• Knowledge of diesel engines, electronic systems, and fleet management tools is an asset but not mandatory.
• Willingness to conduct field visits and occasional travel.
• Basic proficiency in English (reading and communication).