Customer Experience

hace 2 semanas

Bogotá, Bogotá D.E., Colombia Blum A tiempo completo US$40.000 - US$60.000 al año

Location:

Remote (preferably based in Bogotá, Colombia)

Seniority:

Junior–Mid Level (1–3 years of experience)

Language:

Fluent in Spanish and English

About Blum

At Blum, we're closing the leadership development gap in Latin America. We empower mid- to senior-level professionals with practical tools, community, feedback, and mentorship so they can grow into transformational leaders.

Our platform blends world-class content, applied learning, and human support—at scale. If you're passionate about entrepreneurship, excited by complex challenges, and ready to build something that changes how leadership talent is developed in LATAM, this role is for you.

The Opportunity

We're looking for a
proactive, organized, and detail-oriented person

who enjoys solving problems, learning new tools, and contributing to smooth internal operations.

You'll play a key role in supporting the day-to-day running of our leadership programs and ensuring that every participant enjoys a seamless, high-quality experience that reflects Blum's care and excellence.

What You'll Do

  • Communication management:

Support participant communication via WhatsApp and HubSpot, ensuring timely responses and alignment with Blum's brand voice.
- Customer Success:

Guide participants through their onboarding process, ensuring they complete each step successfully.
- Payment follow-up:

Support the tracking of failed or pending payments, keeping data accurate and up to date across platforms.
- Live session logistics:

Provide operational and technical support during live sessions and events to ensure everything runs smoothly.
- Monitoring and reporting:

Track automated messaging deliverability and share findings with the responsible team for adjustments.
- Attendance tracking:

Update attendance sheets and program documents daily, maintaining accuracy and consistency.
- Email campaigns:

Assist in building email campaigns in Kajabi, aligned with Blum's structure and communication style.
- Community management:

Add and approve participants in WhatsApp channels and community groups, fostering engagement and connection.
- Banner & LinkedIn management:

Process participant banners, track progress in Airtable, and engage with participant posts on LinkedIn.

Who You Are

  • Highly organized and detail-oriented.
  • Tech-curious and eager to learn new tools (Kajabi, HubSpot, Airtable, Google Sheets, etc.).
  • Empathetic communicator with a strong service mindset.
  • Collaborative and proactive in dynamic, fast-paced environments.
  • Passionate about creating
    exceptional participant experiences.
  • Comfortable taking ownership of tasks and finding solutions independently.
  • Excited to grow within a purpose-driven organization that values learning, feedback, and continuous improvement.

Why Join Blum

  • You'll work directly with the founders and have a front-row seat in shaping the growth of one of the most relevant leadership platforms in LATAM.
  • You'll change lives. You'll help people access programs that have the power to transform their careers, teams, and futures.
  • You'll grow fast. This is a high-autonomy, high-impact role with massive learning potential.
  • You'll be part of something bigger. We're not just building a product—we're building a movement to redefine leadership in Latin America.

How to Apply

We're selective—just like our programs. But if this sounds like the kind of mission, challenge, and team you've been waiting for…

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