Key Customer Development Manager

No Relocation Assistance Offered

Job Number # Bogotá, Cundinamarca, Colombia

Who We Are

Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specialising in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name

Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values—Caring, Inclusive, and Courageous—we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.

What role will you play in our team?

We are seeking a highly driven Key Customer Development Manager based in Bogotá to lead our strategic partnership with Cencosud. This critical role is responsible for translating our Corporate Strategy and brand objectives into profitable, sustainable growth. You will own the full customer relationship, drive volume and net sales, and significantly impact our market share.

Key Responsibilities:

1. Strategic Business Planning & Execution

2. Joint Business Planning (JBP): Lead the development, negotiation, and execution of annual and long-term Joint Value Plans (JVPs) with Cencosud, ensuring alignment with our strategic priorities (category growth, brand share, profitability targets, and specific 7P execution goals).

3. P&L Management: Own the full customer P&L responsibility, meticulously managing trade spending, promotional investments, and gross-to-net costs to ensure optimal ROI and profitable sales growth.
4. Strategy Translation: Act as the internal champion for the customer, translating the overall CP commercial strategy and brand marketing plans into customer-specific, actionable objectives for pricing, distribution, shelving, and promotions. Assure we translate commercial strategies into omnichannel customers programs

5. Forecasting & Inventory: Drive accurate demand forecasting in collaboration with Supply Chain and Finance to minimize out-of-stocks, reduce customer inventory days, and ensure efficient product flow.

6. Key Customer Relationship Management

7. Strategic Partnership: Build, maintain, and expand deep, trust-based, multi-level relationships

8. Negotiation: Lead all key customer negotiations, including annual terms, promotional calendars, new product listings, and category management initiatives.

9. Data & Insights: Leverage syndicated data, shopper insights, and customer-specific data to identify market trends, uncover growth opportunities, and present compelling, fact-based business solutions to the customer.

10. In-Store Superior Execution and Category Leadership

11. Winning at the Shelf: Ensure flawless execution at the point of sale in line with agreed-upon JBPs and CP standards.

12. Category Management: Proactively engage in Category Management projects to establish the company as a trusted advisor, leading to improved shelf space, optimal planograms, and category growth for the customer.

13. Auditing & Corrective Action: Regularly conduct store visits and utilize field sales reporting to monitor 5P compliance, quickly identify execution gaps, and implement corrective actions.

14. Cross-Functional Collaboration & Teamwork

15. Internal Alignment: Serve as the central point of contact, driving alignment and collaboration with internal cross-functional teams including:

16. Customer Marketing/Trade Marketing: To develop and deploy effective, tailored shopper programs.

17. Finance: To manage budgets, analyze profitability, and evaluate promotion effectiveness.
18. Supply Chain/Logistics: To ensure superior service levels, on-time delivery, and supply chain efficiencies.
19. Best Practice Sharing: Contribute to the overall Customer Development team by sharing successes, best practices, and actionable insights from the Direct Trade channel.

Required Qualifications:

• Bachelor's degree in Business Administration, Marketing, Industrial Engineering or related areas
• At least 5 years of experience in the commercial area
• Proficiency in English (Advanced)
• Sales & Negotiation experience
• Google Suite Skills (Docs, Slides, Sheets)

Preferred Qualifications:

• Minimum experiences in Sales positions as Sales Executives/KCDM/SDM in at least 2 years
• Experiences in Retail Marketing / Ecommerce
• Strong skills behind leadership, collaboration, communication; data -driven insights and forward actions

Our Commitment to Inclusion

Our journey begins with our people—developing strong talent with diverse backgrounds and perspectives to best serve our consumers around the world and fostering an inclusive environment where everyone feels a true sense of belonging. We are dedicated to ensuring that each individual can be their authentic self, is treated with respect, and is empowered by leadership to contribute meaningfully to our business.

Equal Opportunity Employer

Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form should you require accommodation.