Junior Real Time Analyst

hace 2 semanas

Colombia Remote Sezzle A tiempo completo

About Sezzle:

Sezzle is a cutting-edge fintech company dedicated to financially empowering the next generation. With only one in three millennials owning a credit card and the majority lacking their desired credit scores, Sezzle addresses these challenges through a payment platform that offers interest-free installment plans at online stores. By increasing consumers' purchasing power, Sezzle drives sales and basket sizes for thousands of eCommerce merchants that it partners with.

About the Role: 

The Real Time Analyst is responsible for managing and ensuring that the service level agreements for various shopper and merchant experience programs are met.

We are seeking a talented and motivated Real Time Analyst who is best in class with a high IQ plus a high EQ. This role presents an exciting opportunity to thrive in a dynamic, fast-paced environment within a rapidly growing team, with abundant prospects for career advancement.

What You'll Do:

  • Manage the call volume, daily attendance and program break schedules
  • Assist with creation of metrics and targets to meet service level expectations
  • Work closely with the leadership team team to analyze and help improve processes and results
  • Produce daily, weekly and monthly reports
  • Use trends and reports to forecast needs and assess productivity
  • Assist with projects and other duties as requested or assigned

What We Look For:

  • 3-5 years of experience as an RTA
  • Attention to detail and a high level of accuracy
  • VBA macros a plus
  • Extensive knowledge of Zendesk or similar CMS
  • Ability to create reports ind forecast results
  • Ability to multitask
  • Previous call center experience required
  • Previous Work Force Management experience
  • Takes initiative
  • Positive attitude
  • Must have good time management with the ability to work with minimal supervision and under tight timelines
  • Capable of managing multiple, simultaneous projects

About You:

  • You have relentlessly high standards - many people may think your standards are unreasonably high. You are continually raising the bar and driving those around you to deliver great results. You make sure that defects do not get sent down the line and that problems are fixed so they stay fixed.
  • You're not bound by convention - your success—and much of the fun—lies in developing new ways to do things
  • You need action - speed matters in business. Many decisions and actions are reversible and do not need extensive study. We value calculated risk-taking.
  • You earn trust - you listen attentively, speak candidly, and treat others respectfully.
  • You have backbone; disagree, then commit - you can respectfully challenge decisions when you disagree, even when doing so is uncomfortable or exhausting. You have conviction and are tenacious. You do not compromise for the sake of social cohesion. Once a decision is determined, you commit wholly.
  • You deliver results - you focus on the key inputs and deliver them with the right quality and in a timely fashion. Despite setbacks, you rise to the occasion and never settle.

What Makes Working at Sezzle Awesome:

At Sezzle, we are more than just brilliant engineers, passionate data enthusiasts, out-of-the-box thinkers, and determined innovators. We believe in surrounding ourselves with only the best and the brightest individuals. Our culture is not defined by a certain set of perks designed to give the illusion of the traditional startup culture, but rather, it is the visible example living in every employee that we hire. 

#LI-Remote

  • Junior Administration Analyst

    hace 7 días

    Colombia ttg Talent Solutions A tiempo completo

    **Junior Administration Analyst** **Location**: Medellín, Colombia - El Poblado **Work Modality**: 100% On-site **Schedule**: Monday - Friday 7:00 a.m. to 5:00 p.m. **Contract Type**: Indefinite Term At ttg Talent Solutions, we credit our success to the strength of our team. This position is a corporate role supporting the Miami, Florida HR Team,...

  • Senior Financial Analyst

    hace 5 días

    Colombia [Remote] LatamCent A tiempo completo

    About the RoleTheta Software is hiring a high-agency Senior Financial Analyst to help scale its platform for AI model training and evaluation. This role blends deep financial modeling with operational execution. You'll build complex Excel models, lead validation workflows, and manage domain experts. It's a fast-moving environment with direct access to...

  • Analista Junior de Rrhh Par-time

    hace 1 semana

    Colombia Grupo Intertron A tiempo completo

    Nos encontramos en la búsqueda de un "RRHH Junior" par-time, para sumar a nuestro equipo. Serán sus tareas: - Novedades de sueldo. - Participar en los procesos de selección. - Inducción a nuevos colaboradores. - Gestionar la logística de las actividades de capacitación. - Participar en actividades de motivación e integración de los equipos. -...

  • SU - Financial Analyst

    hace 1 semana

    Colombia Somewhere A tiempo completo

    Role DescriptionThis is a full-time remote role as a Financial Analyst at a United States based Real Estate / Private Equity firm. The Financial Analyst will underwrite new acquisitions, do research on necessary variables, run forward-looking projections and past reporting.You will work directly with the executive team at a growing US based...

  • Junior+ Procurement Systems Analyst

    hace 1 semana

    Remote, Colombia Lean Solutions Group A tiempo completo

    Description Overview: Lean Tech is a rapidly expanding organization situated in Medellín, Colombia. We pride ourselves on possessing one of the most influential networks within software development and IT services for the entertainment, financial, and logistics sectors. Our corporate projections offer a multitude of opportunities for professionals to...

  • Junior+ Procurement Systems Analyst

    hace 5 días

    Remote, Colombia Lean Solutions Group A tiempo completo

    Description Overview: Lean Tech is a rapidly expanding organization situated in Medellín, Colombia. We pride ourselves on possessing one of the most influential networks within software development and IT services for the entertainment, financial, and logistics sectors. Our corporate projections offer a multitude of opportunities for professionals to...

  • Reporting Analyst

    hace 1 semana

    Remote, Colombia Lean Solutions Group A tiempo completo

    Description Position Overview We are seeking a Junior+ Reporting Analyst to support the Transportation and Logistics teams by performing data analysis, maintaining databases, and providing actionable insights.  This role will involve working with coding, data visualization, and data warehouse tools to ensure accurate reporting, continuous improvement, and...

  • Real Estate Acquisition Analyst

    hace 2 semanas

    Colombia, Huila PadSplit A tiempo completo

    **Acquisitions Analyst** Are you ready to dive into the world of a fast-paced tech startup, _and _**_change the world_**_?_ At PadSplit we're disrupting the affordable housing industry by creating safe, attractive, and respectable co-living environments. If you're motivated by the conviction that working people should have a decent place to live, and want to...

  • Engineer - Digital Analyst Social Insights

    hace 2 semanas

    Remote, Colombia Nagarro A tiempo completo

    Company Description We are a Digital Product Engineering company that is scaling in a big way We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital mediums, and our people exist everywhere in the world experts across 36 countries, to be exact). Our work culture is dynamic and...

  • Real Estate Inside Sales Agent/appointment Setter

    hace 1 semana

    Colombia Antrican & Co. Real Estate A tiempo completo

    This person must work a minimum of 15 hours per week but can work as much as they’d like. This position is commission based only and is fully remote. You will earn commission each time one of your appointments closes on a home. **Responsibilities**: - Prospecting for new clients and following up with leads - Build rapport with sellers, listen, and...