Sales Enablement Specialist

About UJV

Who Are We?

Planning and managing a 5-star vacation from scratch requires expertise, cleverness, and a genuine passion for detail. That's what UJV is all about. UJV is a service-driven team of experts that work behind the scenes, engineering luxury travel experiences for advisors globally, so they can grow their business and fully satisfy their exclusive clients.

We are the luxury travel advisor's right hand. How?

• UJV is a team of travel experts that advises and supports luxury travel advisors worldwide.
• We work behind the scenes as allies of top luxury travel advisors, to offer a 5 Star experience for their clients.
• We offer travel advisors the knowledge and tools needed to grow their business and better serve their exclusive clients.
• We offer an experience-centered service based on passion, expertise, integrity
• and attention to detail.
• We are willing to do the hard work in order to see our clients shine.

LatAm-based candidates are welcome to apply.

Candidates located outside the United States will be engaged under an independent contractor agreement. You will be responsible for managing your own social security and taxes in accordance with the regulations of your home country. Please take this into consideration before applying.

Role Mission

Ultimate Jet Vacations is seeking a highly motivated Sales Enablement Specialist to serve as the critical point of contact between our Sales team and our Technical Product team. This role is essential to ensuring our sales team can operate with maximum efficiency, troubleshoot challenges in real-time, and ultimately drive more bookings.

If you thrive in a fast-paced environment that demands immediate problem-solving, technical understanding, and a focus on supporting sales success, we encourage you to apply.

Key Responsibilities
1. Real-Time Sales Support & Problem Solving:

• Front-line Support: Serve as the primary, high-touch support channel for all sales team operational challenges and requests.
• Rapid, First-Line Resolution: Serve as the primary, high-touch first line of defense for the Sales team swiftly executing complex requests, actively resolving mission-critical issues, and minimizing sales cycle delays when self-service resources fall short.
• AdminUJV Troubleshooting: Expertly navigate and troubleshoot issues within the Admin (internal booking system) in real-time to diagnose root causes of errors or roadblocks.
• Solution Delivery: Propose, implement, and document immediate solutions with the ultimate goal of removing impediments to closing a sale.
• Empathy and Communication: Approach all interactions with a high degree of empathy, ensuring the sales team feels supported and understood, and clearly communicating technical solutions in business-friendly terms.

2. Operational Strategy & Technical Liaison:

• Logic Interpretation: Develop a deep, comprehensive understanding of the AdminUJV underlying business logic, processes, and data flow.
• Issue Triage: Critically analyze reported issues to accurately define if they are a system bug (requiring immediate fix) or a potential new feature/enhancement (requiring development scoping).
• Product Advocacy: Define and clearly articulate the business case for new operational ideas or system developments based on recurring sales needs.
• Collaboration: Work closely with the Technical Product Manager to present and justify system change proposals.

3. Process Improvement & Reporting:

• System Ownership: Partner with the Technical Product Manager to maintain and continuously refine a seamless and efficient issue reporting and resolution system for the Sales team.
• Documentation: Create and update internal documentation (SOPs, best practices, known issues) to empower the sales team with self-service solutions.

Qualifications & Technical Skills
Must-Haves:

• 3+ years in a Sales Enablement, DMC Operations, or Technical Support role within the travel or high-value services industry.
• Exceptional critical thinking and problem-solving abilities with a proven track record of finding creative solutions under pressure.
• Demonstrated high level of empathy and customer service orientation toward internal stakeholders (Sales Team).
• Strong technical acumen and the ability to rapidly understand and interpret complex administrative system logic.
• Native-level proficiency in written and spoken English. You must be able to translate technical issues into clear business requirements and vice-versa.

Nice-to-Haves:

• Experience with ticketing systems (e.g., Jira, Front)
• Working knowledge of Google Workspace

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